Salesforce reviews

4.0

79% would recommend to a friend

(22,526 total reviews)
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Marc Benioff

80% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,526 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
2.0
Mar 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Most of the employees, especially the individual contributor roles, are great to work with. Some departments have great managers. Unlimited time off.

Cons

This isn't the same company I joined over a decade ago. Of course companies change, but these changes recently are for the worse. The executive leadership team (ELT) has stopped listening to or caring about employees and their wellbeing. After telling investors that we flew past our goals, the ELT then cut our bonuses to 70% due to missing internal goals that 95% of the employees have no control over or visibility into. They pretend to listen but are so out of touch with reality and people making less than $1million per year that their "empathy" just sounds tone deaf. - Feeling scared of layoffs or decreased bonuses? Benioff will suggest that you take a 10 day tech detox to Bora Bora like he did. - Feeling the pinch by stagnant wages and inflation? Hyder will tell you he understands and then tell a story about buying a house using his signing bonus. - Do you think that your loyalty to the company means anything to the ELT? Nope! You're just as likely to be laid off, no matter how long you've stayed with the company, no matter how much lower your salary is compared to new hires (for reference, I make about $50k less than a new hire in my role and management says there's nothing they can do about it). - Feeling frustrated about needless layoffs? (Remember, we had a very profitable quarter!) Benioff will tell you to not worry about it. He'll also tell you to reach out to those that were laid off to make sure they're OK because we're one big "ohana!" He'll also claim that he takes full responsibility for the pain of the layoffs and he's holding himself accountable, which means he say those words, suffer no consequences, and then fly to Bora Bora. And anyone who thinks Salesforce still cares about its 1-1-1 philanthropy model is a sucker. It used to be pushed for all employees to take the 7 days of volunteer time and to make donations that would get matched. I haven't heard anyone in any level of management push for that anymore. It's just a marketing talk track at this point.

2.0
Jan 20, 2023

Be careful and do your own research

Recommend
CEO approval
Business Outlook

Pros

- Great product - Opportunity to make a ton of money if timing and territory aligns - Excellent resume builder - Great benefits like healthcare, pto, espp, etc... - Feeling like you are working at "the" company everyone wants to work at

Cons

- Unhealthy expectations and requirements from the sales team. You will be given goals that are ridiculous and barely any of your AE's will come close to hitting their number. If you have a team of 10, expected 1 or 2 to hit their quota. The rest will be starving. - Revolving door of sales reps. Even at the enterprise level, experienced AE's stay at this company for 1 maybe 2 years. There's a constant revolving door and it feels like groundhogs day for our customers. It's always a "first discovery" or "casual intro" and its hard to truly build something great to sell. Big deals happen when customers already know they want Salesforce and are working with an SI partner... so our SFDC AE gets lucky. The rest of the deals are typically run rate out of pure desperation with over aggressive sales tactics. Now, there are a handful of AE's that stay for the long run and build something great + transformation but it's rare. I would say 10% of AE's are genuinely successful and bring value to the company. - The lucky Salesforce AE mentioned above gets paraded around by upper leadership like god's gift to sales. Every department head begs to attach their useless "programs" to the lucky deal in the CRM to get a number next to their name on their own dashboard and to justify their role at the organization. It's crazy. You will have 10 different business units all claiming credit for a deal no one actually sold and if it gets approved they all get ridiculously large paychecks. I've never seen anything like it. From the AE's perspective, they and their manager will be harassed night and day until these "credits" are approved. You will be threatened, bullied and pressured by very high up people to approve their team's involvement. It's toxic and goes unchecked by Sr. leadership. - Additionally, if you are selling a certain product you will have parasite co-primes and ECS reviewing your quotes in Salesforce and ask you to switch to their products instead or put a deal on two order forms. Even if they have never met the customer. Even if they don't even know who the customer is. If you switch to their sku or move the deal into their band, they will get a big paycheck. This harassment is constant and they will call, email, slack, chatter and FIND YOU until you switch. Their manager will call you. Their manager's manager. Their manager's manager's manager. Everyone. It feels endless. There will be pressure and bullying. Most of the work you do at Salesforce is responding to internal teams trying to make money off of your work when they do nothing. - I can say a lot more but the internal battles between Core AE's and their insanely large account teams are what make Salesforce a truly unique place to work. This toxic work environment and endless pressure cooker sales environment is why I ultimately left. I admit it, I drank the koolaid and thought I would never work at a better, more innovative company... until I left and realized that there are organizations just as innovative (if not more) with out all of the internal drama. Also, I get paid more now, work fewer hours and I don't have to constantly apologize to customers for the harassment they receive from entry level cold callers or desperate ECS reps. Once you take off the rose colored lenses, you will see how that the most groundbreaking part of Salesforce is their ability to create the illusion of being the best company in the world.

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Salesforce Response
3y
Thank you for sharing your experience with us. You've given us a lot to think about, and we're sorry to see you're no longer with the business. What you have described in your Cons is counter to the culture that we'd expect to see here at Salesforce, so we'd like to ask that you reach out to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com where you can provide further information anonymously and help us to better improve.
1.0
Sep 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Work life balance is the best. I see people not doing any actual work for months, and still be paid - dream job if you don't want to do any work, but get paid

Cons

- Your performance has zero impact on your career/pay (== everyone is equal) - Level of corporate bs is just over the roof. MS is just a kid compared to SF - Incompetence everywhere - starting from VPs, to directors and below - A big happy family story - SF constantly says `We are great family` and at the same time has so crappy benefits that it is really hard to find IT company in Seattle with such crappy benefits (example medical, dental) - Executives do very interesting stuff - first ban business trips, organize a party on Hawaii for executives in a middle of pandemic and broadcast to everyone how awesome the company is

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Salesforce Response
4y
We're disheartened to read some of your feedback and would like to properly address some of your concerns. We're an organization of 60,000+ employees and I could be biased but I truly do believe we have some of the most talented and innovative people in the industry. In regards to Hawaii, I can ensure it was not a recreational gathering but an annual strategic company event that is used to align on our priorities as we go into the second half of the year.
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