Salesforce reviews

4.1

79% would recommend to a friend

(22,509 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,509 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
1.0
Mar 13, 2020

Fake culture - it’s all branding

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Comp package is decent, benefits are good

Cons

I’ve only been with the company for a few months, and it was my dream company to work for. I fell for the hype, the branding, the “perks”, the “culture”, the philanthropy. Now, I can speak from experience that the culture is fake. Benioff might mean well and the company might provide perks so that from those on the outside looking in, this is a great place to work. I just know that during the months I’ve been here, I haven’t had any time to see the Salesforce park or have coffee in the Ohana floor. I’m on a small team and other than my manager, the others have not said 3 words to me, unless I’m talking to them in a group setting. No “how was your day?” Or “Do you want me to show you around?” How’s that for culture? I tried to walk to a meeting with a team member and she completely ignored me. I’ve never felt so lonely at a job. The Ohana seating makes it impossible to get to know anyone. I am so busy from the moment I get in but accomplish nothing. We have so many meetings... meetings 85% of my days to talk about nothing that can’t get accomplished through emails. Or the meeting is about the same things we just met about 2 hours ago. The culture is not about being productive or getting things done. It’s about looking/feeling like important topics are being discussed, sitting in conference rooms, and over complicating the strategy. We just spin and spin and then we go home, and do it again the next day. Every single thing I’ve worked on since I started have been scratched or changed because the process or overall strategy has changed. How does anyone work around here or get anything done in this type of setting and without concrete decisions being made? The on-boarding is very chaotic and management isn’t aligned with the actual on-boarding process. They don’t factor in how long the mandatory trailhead courses take or take the time to onboard you. Becoming Salesforce and Bootcamps are just thrown into the schedule and are disruptive to the day-to-day workflow. (I’ve had to reschedule because there are other meetings that conflict). I met someone, also new but on another team, who complained she doesn’t have time for bootcamp. Maybe it’s not necessary? Just show the new employees how to navigate the elevators in the tower... this took me weeks to figure out on my own.

1.0
Apr 28, 2015

Nearly Homeless

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great peers and colleagues. I made lots of friends here in the 7 years I was with the company. Great external PR and positioning.

Cons

No loyalty. I was an employee for nearly 7 years. Every year I received a stellar performance review, a good raise and bonus, and more stock. I even won awards for innovation and developing new ways to work. At one point it "was" a great place to work. In late 2013, I got a new manager. She made lots of comments about wanting people on her team who were "young and hungry". I turned 58 last year and assume I just got too old for her and the company. She eliminated my job, told me it wasn't personal, gave me a 6 week severance package and sent me on my way. Now, after 15 months of unemployment, I've lost my house, am living in my car and desperately trying to find a job. I had a great career that was ruined by this manager. HR let it happen knowing what a good employee I was. They just wanted to make my manager happy. For all their claims of being socially conscious and their philanthropic work, they certainly didn't care about me. The company is very calculated in their claims about promoting women. Right before I left, they had terminated at least 12 female VP's. Some were replaced with men.

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Salesforce Response
11y
Thank you for sharing your experience. Diversity, fairness and equality are central to our success as a company. We would welcome an opportunity to speak with you to better understand your concerns and explore options to help you take advantage of career services. If you are comfortable, please reach out to me directly, or you are also welcome to reach out to Ethicspoint, our third-party vendor, to share your experience. You can call EthicsPoint at 1-866-294-3540 (US/Canada toll-free) or reach out to them online at http://www.salesforce.ethicspoint.com/. You feedback is important to helping us continuously improve the work environment and experience for all employees, so thanks in advance for taking the time to talk with us. Cindy Robbins, SVP of Global Employee Success
3.0
Feb 16, 2019
Recommend
CEO approval
Business Outlook

Pros

If you are in the right business area, maintaining a good work/life balance is very easy. There are some employees spending as much as 50% of their time on volunteer activity - literally logging more than a thousand hours of volunteer time a year. The support that the company offers its employees in times of need is exceptional, and the care and understanding of middle management is genuine. I care for all of my team members well being, and support them personally and professionally as much as possible. So do my colleagues.

Cons

Underneath the facade, Salesforce is focused on perception more than reality. VTO isn't volunteer time off at all. It's voluntold time on-top (of existing work load) for most of the company. We have targets for VTO set, but many business units aren't staffed appropriately to actually take the time off. Instead it's just adding work load on top of our existing work load. Also, the company really exemplifies the wealth gap, with those at the top heavily rewarded with expensive trips, awards (including cars, watches, etc.) while the majority of the company is paid somewhere around the 75th percentile of industry. We once had a travel freeze but the company still sent the top 100+ employees to a big shindig in Hawaii - and they broadcast it and insisted that everyone across the company "tune in" to it remotely. Wow.

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Salesforce Response
7y
Thank you for taking the time to leave this detailed feedback. We believe it's important to gather our leaders together twice a year to align on our business priorities and have tough conversations about things we need to work on as well as recognizing exceptional performance. We broadcast these meetings to the whole company because we want all employees to have the opportunity to listen in our management team conversations and to weigh in with feedback. And in that spirit, please continue to give us feedback when you have it, whether it's in the Employee Survey or directly to your manager or ESBP. We are always eager to improve!
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