Store Managers are CONSTANTLY working alone but are pushed to help every customer and make sales goals.
They have you hire multiple associates but barely give you any hours to give to them. My associates barely averaged 15hours a week because of constant payroll changes. You are expected to get tasks done (shipment, constant POG changes, price changes) but god forbid you do them when you have customers in the store. When I inquired about getting the tasks done before or after hours, I was laughed at and said I needed to “make it work”. There’s a clear disconnect from corporate and stores, specifically the “big guys” they go on Facebook live and like to band aid everything with “ we appreciate all you do!”
During the pandemic, Sally’s was the LAST non essential to close and the FIRST non essential to reopen. The company clearly cares about the bottom dollar and not their employees. The CEO even posted a picture of him enjoying himself at a bar on his personal Instagram and labeled it as “pandemic Saturday” while his store teams were on the frontlines, dealing with the nasty customers and begging for answers on how Sally Beauty was going to protect us. They sent us some face masks and sanitizers and said “good luck, push those sales”. It’s a shame.
