9y
Sorry to hear you disapproved of my leadership and our management dynamic. In the last two years, I think our results have demonstrated some really remarkable impact: we've now helped 35,000 people help themselves out of poverty, became profitable from our earned revenue, had almost zero attrition (both in our staff and our workforce of people formerly living in poverty), and hit records for customer service and growth of our technology platform. We've overshot our targets in virtually every area, and communicated this externally via quarterly impact calls (something that very few private companies, let alone nonprofits, do). We also had a record high in our internal employee feedback score (just over 4 out of 5 stars, which I'm proud of given that we are a nonprofit competing on benefits and salaries in the most expensive city in America. Finally, we completed the first-ever third party impact audit from a group of development economists called ImpactMatters, and scored an 8 out of 9, which I am super proud of (I had almost nothing to do with this -- it was driven by our CFO, who runs our financial and impact audits).
Always open to feedback on concrete ways to improve, but our management team and board seem aligned and highly responsive (I get a lot of feedback, which I take very seriously, from both groups of people).
One perspective I will share here: it's not easy to build an entirely new way of fighting poverty from the ground up, and there will always be staff, board members, and many other people who disapprove of me and the way I run things -- I've been told by some amazing mentors and coaches that this is par for the course as an entrepreneur. But I do hope we are judged as an organization by our real, measurable results for people living in poverty more than anything else :)
