NOT very good in keeping their word to staff
Pros
1) Due to 3% interest paid by 123 account, Santander got a lot of good customers. 2) Large company.
Cons
1) No review done for the staff performance and no 1:2:1 as it supposed to be. Staff review are seems to be a joke. 2) Favouritism is very high within Management therefore if you need to get a good bonus, promotion or save your job without any issues then you need to be a beck and call for at least one of the senior managers in the company. 3) Very little data security and gossips are very high on the agenda. Senior managers mark you most of the time according to gossip rather than your actual work. 4) Spent extra time how to copy stuff from other companies, if it look good on the paper without having any knowledge why the other company has implemented these procedures, values, behaviours, etc. therefore not follow the rules by most of the management but these manager’s managed to get away nicely. 5) Santander is very quick to ruin someone’s career without thinking or investigating the issues accurately. 6) Very good in taking short cuts to save few Pounds (every possible occasion). 7) There is no other word, it is below third class management.