-Pay caps way too early. I've been with the company only a year and a half, and already my pay has capped at $0.36/mile. That's a pretty low figure compared to other companies.
-Insurance is obscenely expensive, with high deductible. I'm paying out $200-$300 a week for my insurance, and still have to pay a $5000 annual deductible before the medical will even cover anything. Seeing as I don't regularly fall down stair wells, I have yet to actually pay this deductible to be able to make use of the insurance I am paying so much for.
-Software is bugged beyond belief. For starters, it is quite obvious that no driver input was used in the design of the software, as many necessary features were completely left out. And it is a coin toss whether your estimates will actually be recognized in the system. Most of the time I update an ETA, when I get to the customer it asks why I'm late, even though my Qualcomm shows that I'm a half hour early to my pickup.
-DBL's give no support, and are often extremely rude. I moved a few months ago, and asked how to update my address with the company. All I got back was"update on the website". The website is a disorganized monstrosity, and there was no option I could find to update that information. I finally had to go into the office and ask, and point out that they couldn't find the ability to update either before they finally did the update for me. As for rude, if I am late to the customer for pickup or delivery for ANY reason, even equipment failure, I get screamed at. This is probably my #1 reason for looking for another company right now.
-Technology is continually getting "upgraded", but the upgrades always have many issues long after they've gone live, and it takes several months before they bother to fix them. Current favorite is an "upgrade" to keep the truck from idling except in extreme temperatures(below 20 or above 80 F). Problem that they failed to anticipate, however, was that they installed the sensor next to the exhaust manifold, so it was reading the significantly higher temps radiating off of the exhaust. We went pretty much all of winter without anyone able to idle unless the temp was below 5 F.
