Pros
SNI operating centers are welcoming. The clean showers, and free laundry facilities are appreciated. The fuel desk staff at most of the operating centers are friendly, helpful, and often go above and beyond to help drivers passing through.
Cons
Team leaders constantly talk about how important it is for drivers to "communicate, communicate, communicate" but they do not communicate with us. Insurance benefits are far below mid-market for the industry. Bonus pay is impossible to earn unless you are willing to sacrifice personal comfort and time at home. I was told I would run at least 2500 miles per week and often barely get 1000. Two extra days out this past week got me up to 2300. No raises to drivers who do not earn two quarterly bonuses, and no pay for empty miles home. So dead heading me 90+ miles home counts as out-of-route miles which will (along with idle hours to stay cool enough to rest during breaks or long waits for loading or unloading) disqualify me for any bonus. Hold times on the phone can often last 15 to 30 minutes. Phones calls are routed to support shift too early each day. Customer information is too often lacking correct information such as contact phone numbers, whether or not parking is allowed on site, appt. times are given for companies who work on a fcfs basis, and on and on it goes.
