SchoolsFirst Federal Credit Union Member Service Representative II (MSR II) reviews

Micromanagement runs rampant in branch. Management and MSR’s higher than you constantly telling you how to do things and what words to use with members even if you consistently give top notch service. Unrealistic expectations. Fellow team members use Microsoft Teams religiously when you’re “taking too long” with a Member whether it’s a slow day or if there’s only 2-3 Members waiting in line even with multiple reps helping at teller line. Our mission statement is “To give world class PERSONAL Member service”, but my branch cares way more about their superiority complex.