Secureworks reviews

3.6

70% would recommend to a friend

(715 total reviews)

Wendy Thomas

62% approve of CEO

41% positive business outlook

Secureworks has an employee rating of 3.6 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Secureworks employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

715 reviews
2.0
Aug 4, 2015
Recommend
CEO approval
Business Outlook

Pros

The individual teams at Dell SecureWorks are great to be on and great overall group of people. Working here can be very fun and your peers are the best thing about the company.

Cons

Issues with Management . You will find that many managers are lazy and don't push for your pay or support you. Dell SecureWorks pays you based on what other MSS centers pay their employees but that data is old and doesn't actually reflect the market. SOC Managers have a bad reputation inside the Secureworks division for not pushing better pay for their current employees. Working in the SOC is also uncomfortable. The SOC is a closed off part of the office and the smell is bad and you share desks/keyboards with people who have bad hygiene.

1.0
Jan 22, 2014

Bad experience

Recommend
CEO approval
Business Outlook

Pros

Benefits and time off are okay. Good location. Clean working areas. The technology is old. Architects had to educated in Java/JDBC/WSDL, etc. So, it doesn't take a great deal of effort to look like someone special.

Cons

Managers have no recent practical engineering experience, just MBA degrees. Failed a security audit a couple of years ago. Sales department seems to be driving product development.

1.0
Sep 19, 2011
Recommend
CEO approval
Business Outlook

Pros

The initial training and certification process is very good. You are able to polish up on industry skills that you don't already have, but don't be surprised when you find yourself spending most of your time on ticket or phone helpdesk work. A lot of brainpower and good ideas exist in this place, but are often fought for. More often than not, politicking and artifacts of acquisitions past win out instead of superior technologies, or "doing the right thing". What I learned at Secureworks set me up for a fantastic career in information security. However unfortunately for Secureworks, a key part of the career was leaving just in time!

Cons

Years spent cultivating an ever-expanding client list left Secureworks with a problem it could not solve. This company was being groomed for an attractive sell - massive amounts of clients, a great reputation and lean numbers. However, the emperor wore no clothes. Certain departments were criminally understaffed. New recruits were few and far between even though the client list and operation requirements kept growing. This was a two-fold problem. One was requirements for "unicorn"-esque candidates. Unrealistic experience or knowledge requirements combined with a painfully tedious day-to-day lead some departments to be revolving doors. Unfortunately, more people left than came in. As the client list grew - the understaffed teams could not support the ever-increasing number of clients. It was only a matter of time until the reputation would fade. Some clients left, others, faced with no greater prospects begrudgingly stayed and sharpened their blades for battle. While yet more hopped aboard giddy on a deceitful cocktail of stale reviews and industry analyst hoopla. Management could only sit and deny the above while everyone else set around on the bus as it rolled downhill with no breaks, only to wonder "when to get off?". Surely sooner is better than later.

Viewing 40 - 42 of 715 Reviews

Glassdoor has 735 Secureworks reviews submitted anonymously by Secureworks employees. Read employee reviews and ratings on Glassdoor to decide if Secureworks is right for you.