-They really only care about client wellbeing. When I left, many teams including mine were being pushed to meet unrealistic goals because our client service reps and SVP were selling expectations that no one could deliver on. Sure, if it was just one client it might be fine but as you add more with all different service expectations, it compounds and results in burnout and poor claims handling.
-“Every person for themselves”
With the above resulting in poor performance due to overwhelming amounts of work, people are quick to turn on whoever to try to get ahead and not be the one getting yelled at. If you are a high performer, you’re expected to help others out but will get nothing in return.
-Anti-LBGT and “locker room” type language.
Everything is a joke to them. If you’re not part of the cliques then you quickly become “othered”.
-Not open to feedback
If you say anything that is not excitement for the money that’s coming in with new business, they don’t want to hear it. Even if you do get someone that actually cares, they end up powerless and unable to actually do anything positive.
-low ball pay
Pay ranges are huge, salary is almost always on the lower end. No bonuses unless you are a manager or higher. Merit raises are underwhelming. No recognition for being a high performer outside of the guilt trips of how much they need you to stay and the empty words of doing a great job.
-Need to time promotions well so you don’t lose your opportunity for merit and position raise.
