3.0
Jun 9, 2026
Easier work over time but high pressure and turnover
Former employee, more than 3 years
Recommend
CEO approval
Business Outlook
Pros
The work gets easier over time and you get used to the calls and questions but training came more from the calls then the actual training that you get before you start the position
Cons
Metrics are crazy. They expect very short calls but most callers are calling because something serious or tragic has happened and they are reporting the incident. Its difficult to keep the calls short with someone that is freaking out and feels like they need to get every detail. Also people quit often and that leads to calls back to back with barely any breaks to just take a breather.