Pay is absolutely below market - you often see adjusters leaving to get their salary increase and then returning with that bump in pay. It causes a lot of issues with turnover. You will have to fight to get paid comparably yo industry peers.
We now have 3 chief executives with some type of strategy or transformation in the title. Operations is floundering - we are losing people due to overwork and staff is not replaced. Our client facing system is aged as is our internal claims system - these are all the reasons we are losing
clients. Our company leadership seems clueless(unlikely) or more likely looking at how to squeeze out profits for the PE firms that own us. There have been layoffs and it was a complete mess in how it was handled - which leads me to believe that this was a quick order with a very hard deadline.
My most cynical opinion is that we are preparing to be sold - but more serious layoffs will be coming unlike in years past. Or there will be heavy reliance on AI instead of going back to basics to try to support our clients.
While there is a lot of PTO people don’t take it. Recently there was a company wide announcement to take PTO - most colleagues I know leave a lot on the table every year. I was out of work for a week and left with a cleared in box and came back to 780 emails. Absurd.
