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I would avoid working for this company. They promise and reassure that you will be prepared when it is time to go on the phones and that was definitely not the case. Training was a joke and was so disorganized, we were flip flopping what we were doing every few minutes. Management does not listen to concerns

If you need a particular schedule, they tell you it's fine until 5 weeks in. Then they give you the exact schedule you said you couldn't do. It doesn't matter what the reason is that you have times you can't work. They'll put you in the exact time slot you can't do and then tell you to find someone to switch with. You're not a real person, just a number. But those 5 weeks, they'll tell you how much they do care and it's all a big family and blah blah blah. I believed they would work with me. They won't. Back to the job search.