While they are very ambitious, there's a total lack of actual direction taking place. Everything happened with a general feeling that things weren't well thought out.
New plans were offered without any actual idea on how to pitch them well and systems for the plans were not ready at all. Lost some business in result and know of others that had.
Decided to drop in a AWF system right before that didn't work well. You constantly had to fight it to get volume and really what good is a system that you have to clear the cache and restart everything over and over and over again? It's not.
They felt understaffed for the prior AEP, so I think they knee jerked a bit too hard and overhired for AEP in 2018. There were an awful lot of agents just sitting around picking their noses for hours on end. Very stressful when you're being judged every single moment you're in the building, every single day. Hard to get the talk time to rack up the opportunities to generate the sales when the calls aren't flowing in. But alas, they passively hinted that you should hang around for 10-12 hours per day to wait for those phones to ring off the hook.
If you struggle in a week of time, you could be knocked down into a garbage tier in terms of sales people hierarchy and once you're in you may never get out and be shown the door.
Your day starts at 8 in the morning, when most retirees would rather you not call them till later in the day. The company insists you harass them anyhow, which makes them angry and they just hang up and block you.
You will be told all sorts of wild tales during recruiting, but don't expect hardly any of them to actually come true.
When I brought attention to issues I had, they insisted that it was actually my fault and I was definitely doing it all wrong and should have been doing the things I was already doing. After mentioning that I had been following those steps, I got a shrug of the shoulders and was told to just wait.
I really wanted to like this job and make it work, but it just wasn't happening nor was it going to happen considering side jobs were bringing in higher income than SelectQuote. Also, according to core agents in the main building, compensation structuring changes quite frequently and it's never to the benefit of the agent.
Insurance for families is ridiculously expensive and retirement investment options are probably the worst I've seen in my entire working life.
By the time I had notified by a certain manager that they were moving in a different direction, I had already long moved on.
