Micro management. Metric management. During Annual enrollment period, work life balance is ridiculously unbalanced. Asking for more time in the phones and pay has been reduced twice in the last year. Unfair treatment of employees, discriminatory policies and procedures with leads and schedules. They hide behind the metrics to allow the discriminatory practices and policies. Management pushes agents and they take time off for themselves not working the same hours and want to push agents to do more. Commission structure changed twice in the last year. They say it's to help the agent, but the agent is getting a set pay for each policy now while the company is making the money from the policy amounts and paying the agent less and they are keeping more. They think the agents don't realize what's happening. It's also insulting the way they try to explain it as if it was better for the agent and allowing us to chose what policy we sell to do what's best for clients. In reality it's what's best for the company. The company has posted record profits and all the agents making less than ever before. It use to be a family culture, today I would have to say it's a culture of corporate greed and self advancement on the backs of the employees.
