Is Sephora a good company to work for as a Operations Associate?

Operations Associate professionals working at Sephora have rated their employer with 3.9 out of 5 stars in 97 Glassdoor reviews. This is a higher than average score with the overall rating of Sephora employees being 3.7 out of 5 stars. Search open Operations Associate Jobs at Sephora now and start preparing for your job interview by browsing frequently asked Operations Associate interview questions at Sephora .

Does Sephora pay Operations Associate employees well?

Operations Associate professionals rate their compensation and benefits at Sephora with 3.6 out of 5 stars based on 97 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Operations Associate salaries at Sephora.

How happy are Operations Associate professionals working at Sephora?

56% of Operations Associate employees at Sephora would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Operations Associate professionals have also rated Sephora with a 3.1 rating for work-life-balance, 4.5 rating for diversity and inclusion, 3.9 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Sephora?

Beauty Advisor (1880) , Sales Associate (347) , Cashier (328) , Color Consultant (277) , Manager (163) , Product Consultant (162) , Makeup Artist (144) , Skincare Consultant (141) , Licensed Beauty Advisor (137) , Sales Associate/Cashier (133) , Operations Consultant (115) , Store Director (102) , Beauty Consultant (100) , Conseiller De Vente (96) , Operations Associate (96)

What are the pros of working at Sephora according to real employee reviews?

"You get some free products from the company and a low discount most companies give more." ((in 486 reviews)); "The people you work with are great and it's so wonderful being around people with similar interests!" ((in 417 reviews)); "We receive free product once a month with training and a great discount on purchases." ((in 355 reviews)); "Great benefits and the Gratis is off the chain and the schedule is flexible" ((in 338 reviews)); "The gratis is great and your coworkers are really nice" ((in 285 reviews))

What are the cons of working at Sephora according to real employee reviews?

"Store management is poor and too friendly amongst themselves" ((in 676 reviews)); "Horrifically low pay for working full time in one of the most expensive cities in Canada." ((in 605 reviews)); "There is no work life balance and all of my colleagues that I worked with have already left" ((in 353 reviews)); "Could be long hours but that is dependent on you and how you set your schedule up." ((in 299 reviews)); "managers have tons of workload and also technology is a lot to follow up with." ((in 252 reviews))

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Sephora Operations Associate reviews

3.9

56% would recommend to a friend

(97 total reviews)

Guillaume Motte

Not enough data to show CEO approval

47% positive business outlook

Ratings by category

4.5

Diversity & inclusion

3.9

Culture & values

3.6

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

3.1

Work/Life balance

Operations Associate employees have rated Sephora with 3.9 out of 5 stars, based on 97 company reviews on Glassdoor. This indicates that most Operations Associate professionals have a good working experience there. Sephora is rated in line with the average (within 1 standard deviation) by Operations Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

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Gender

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Parent or family caregiver

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Reviews by job title

97 reviews

4.0

Feb 13, 2026

Fun work environment

Operations associate

Recommend

CEO approval

Business Outlook

Pros

Fun and positive environment. Great place to learn and keep up with makeup trends.

Cons

Irregular schedule, not a lot of hours sometimes. can be difficult to make plans with the schedule being so fair advance.

Sephora Response

1mo

Thank you for sharing your experience. Being around trends and learning how the business works behind the scenes are part of how this role supports the Sephora experience, and it’s great to hear that came through while you were with us. We also understand what you shared about scheduling. Operations roles in retail often require flexibility as stores respond to inventory flow, shipment timing, and client needs, and we thank you for your flexibility. Thank you for taking the time to leave a review and for the contribution you made while you were part of the Sephora team.

3.0

Jan 22, 2026

It’s Good Until It’s Bad

Operations associate

Recommend

CEO approval

Business Outlook

Pros

-Occasionally get free training items -Pay is better than most retail environments -Opportunity to learn more about beauty brands to assist customers better -Always have work to do -Amazing operations team and very talented beauty advisors

Cons

-Lazy, gossipy culture that leaves hard workers to do more work than needed -Incompetent assistant store manager and store manager -Compromised work/life balance due to lazy coworkers who talk amongst themselves more than they do their actual job on days hard workers are off -Management has poor hiring practices

Sephora Response

5mo

Thank you for taking the time to share your experience and feedback. We’re glad to hear you valued the competitive pay, connection with clients, and working alongside a great team. We also appreciate your feedback regarding accountability, leadership, and work-life balance. Creating a collaborative environment where expectations are clear and everyone contributes is important to us, and your input helps guide our efforts to strengthen our retail leadership teams. Thank you again for your feedback and time with Sephora.

4.0

Jan 20, 2026

Take what you can

Opperations associate

Recommend

CEO approval

Business Outlook

Pros

Lots of training on brands Free training products Good benefits

Cons

Cherry picking of policy Lack of growth opportunity

Viewing 7 - 9 of 97 Reviews

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Sephora Operations Associate reviews

Ratings by category

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Fun work environment

It’s Good Until It’s Bad

Take what you can

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