Sephora reviews

I have been in a few different positions within the company - leadership and cast. There's a sense that upper management, DM, RVP, and up, need to learn a thing or two about economics. There is so much micro-management that the Store Director nor Leadership can even use the bathroom without getting an "okay" first. The whole concept of entrepreneurship is to let store management run their business. They know the areas of concern (at least those that are competent) and opportunities for improvement. After all, they do spend countless hours on excess conference calls and overbearing reports that spit out numbers from a poorly designed and outdated operations system. I've been with the company for almost 4 years and still don't have a clue what the individuals at "home office" actually do. If upper management actually relieved SD's from conference calls that seem to do more harm on the business and allowed more time to focus and run their business, Sephora would be able to earn more profit. Sephora pays WAY below the average for this type of industry. Heavy demands can seem oppressive at times and can create a heavy workload for management and cast. They start to feel undervalued and overworked. There are too many requirements for the little compensation offered. We have to obtain brand knowledge, maintain cleanliness of store, help multiple clients, ensure a fun shopping experience, meet/exceed sales goals, memorize assigned brand sales goals/top products, multi-task between worlds if short staffed, help operations with brand updates/missing product, tolerate a horrible commute, listen to constant criticism - during "observations", "P4D's", "coaching" opportunities, etc. It's enough for anyone to just throw in the towel. It's just sporadic, chaotic chaos. It makes you feel like a screaming banshee. The average for a SD is $61,000? Are you serious?! It's such a shame since this company is known for being a "innovator" in the beauty industry. I really wanted a career within this company. Too bad for them. Sephora stores end up losing a lot of great individuals.

Overworked and underpaid. I have been there for almost a year. Company no longer hires full time so they squeeze everything out of part timers, I am consistently scheduled 39.75 hours every week. Part timers only get discount and sick time. Part time plus which is 24- 32 hours a week gets PTO, but they refuse to give that title to anyone BA's get gratis just for doing their job and ops associates (more often than not do both roles) are more of an afterthought, I got gratis once when I started, for context BA's get gratis at least once a week. Management is terrible at scheduling, zone you out to do a specific task, sometimes not even an urgent or relevant task, you get pulled to support stage because people decided to call out, and then get in trouble for not finishing said task. Sometimes I am the only ops associate, and I can't even take a break or do tasks because everyone needs product checks. Management does little to nothing to support ops associates especially when they knowingly schedule only one person for the entire day. GM doesn't know how to take criticism or accept no as an answer, ASM's (assistant store managers) and leaders are too afraid to speak against the GM. TL: DR you don't get paid enough, will be scheduled full time hours 32+ with no benefits and expect to be up at 3/4 am for a 6 am shift and be go go go all day.