Sephora reviews

3.7

65% would recommend to a friend

(9,614 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,614 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
2.0
Jun 28, 2015

Lead

Recommend
CEO approval
Business Outlook

Pros

You get good free stuff , work with some amazing people and artists , lots of education.

Cons

Everyone is underpaid. Everyone works more than they should except Store directors and some specialists, who tend to be superstars. Rarely come on stage, think they're better than anyone and don't listen or respect your ideas or opinions. And all of that in a fake " I care for you" or " I'm setting you up for success" way. Elevated artists can never execute their role because the staff working is so little they have to be everywhere, even at the fragrances wall. You get the title, not the pay or the right work, so it makes you very very frustrated. Clients steal, yell at you, curse at you, and you have to put up with it , shut up, take it and keep smiling. You can't even recover a stolen product that you know it was stolen, so you constantly feel harassed and diminished. You get "coached" for trying to do right and help others. Everyone is extremely OVERWORKED and appreciation is just for the client. But the client can't feel it because we are always understaffed so no one gets the deserved attention. The corporate comes up with ideas of new services but realistically you kill yourself to execute it because there's never enough cast members to assist clients and everybody gets stressed out and irritated, and overworked !!!!! It is insane to work for this company. Good values, good ideas, but only theory. In reality, lies.

3.0
Jun 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Great pay, and gratis is amazing. Also an awesome store discount, and fun work environment.

Cons

The amount of theft that occurs is ridiculous. Also, they hire so many seasonal employees, and can only keep so many, but they don't tell you they're letting you go, they just gradually stop scheduling you until you say something about it.

5.0
Feb 19, 2015

Best decision of my life!

Recommend
CEO approval
Business Outlook

Pros

People oriented, values its cast members and leadership teams, gives employees a voice and always takes feedback for improvement, innovative, FUN!

Cons

It's retail, and retail is not for everyone, but it is for me! Can you take a vacation once BlackbFriday hits through January? Of course not. It's retail, and that's the name of the game. But you will have FUN!

Viewing 109 - 111 of 9,614 Reviews

Glassdoor has 12,229 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.