Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Serco Group

      Engaged Employer

      Serco Group reviews

      3.2

      51% would recommend to a friend

      (4,060 total reviews)
      avatar

      Anthony Kirby

      61% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,060 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      4K reviews
      1.0
      May 5, 2024

      Didn't do what I was hired for...I should've known better

      Systems engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Serco is a large company and one will do well working Navy contracts. You will do well if you're retired government or military acquisition pro.

      Cons

      Good leaders are defined as empathetic, authentic, integrity, have a vision...I did not experience these traits from my leaders. I felt the leadership was too fragmented to be effective to look after careers. Was hired-on and immediately found myself pan handling for billable hours.

      2.0
      Oct 15, 2018

      Serco Is Devious

      Gc iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was better than some call centers; all work time was not spent on the phone. Processing applications was much better than making calls.

      Cons

      Serco fired and did layoffs for no reason. When phone system had quirks, they fired masses of people for "hanging up", then later found out it was not the employees fault, only after threatened with a lawsuit. Serco tried to hide they were shutting down our site. They were caught off guard by a news leak, where we first heard about our site closing.

      Viewing 31 - 33 of 4,060 Reviews
      Related searches: Serco Group jobs | Serco Group salaries | Serco Group benefits | Serco Group interviews
      ReviewsSerco Group reviews

      Glassdoor has 4,630 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.