Serco Group reviews

3.2

51% would recommend to a friend

(4,060 total reviews)
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Anthony Kirby

61% approve of CEO

45% positive business outlook

Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,060 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

4K reviews
1.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

None. This place felt like I was being tortured.

Cons

Moved interstate for a work from home customer support role serving as a subcontractor for the ATO. I chose a lower paying role due to health problems with the idea of cutting out my long commute and being able to make adjustments to my work place by working from home. I am from a multinational family so it was also a dream of mine from a young age to gain skills that would allow me to care for both my parents as they aged on different continents. I was bullied. The job was a call centre role. I can keep going but I've wasted too much energy with this company. Shameful business. Seemed to over do it with the inclusion posters on the wall... Like they new they were abusing people and wanted to try protect themselves.

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Job is mainly based on how well you can work systems with computer software.

Cons

Things are constantly changing on the fly.

Viewing 34 - 36 of 4,060 Reviews

Glassdoor has 4,630 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.