Is Serco Group a good company to work for?

Serco Group has an overall rating of 3.2 out of 5, based on over 4,634 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 51% of employees would recommend working at Serco Group to a friend and 45% have a positive outlook for the business. The best reviews about Serco Group have been left by employees working as Intern , Project Manager and Facilitator .

Does Serco Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Serco Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Serco Group. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Serco Group?

51% of Serco Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Serco Group 3.4 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Serco Group?

Customer Service Representative (200) , Customer Service Advisor (76) , Analyst (57) , Customer Service (54) , General Clerk II (50) , Customer Service Agent (46) , Manager (45) , Project Manager (45) , Team Leader (41) , Housing Officer (32) , Administrative Assistant (31) , Customer Contact Officer (31) , Prison Custody Officer (30) , Lifeguard (28) , Customer Service Officer (24)

What are the pros of working at Serco Group according to real employee reviews?

"You can work with some really great people and you are helping clinical staff do theirs jobs more easily for ADF members" ((in 240 reviews)); "Pays well and benefits are good" ((in 169 reviews)); "Good work life balance and there is flexibility." ((in 90 reviews)); "flexible work from home role" ((in 88 reviews)); "I have had very great teams to work with and I have had very bad teams to work with." ((in 77 reviews))

What are the cons of working at Serco Group according to real employee reviews?

"I had tons to say: " poor management " " Management are all Liar "" ((in 279 reviews)); "Low pay but reasonable because of the responisibilities" ((in 264 reviews)); "Poor training and performance measurement" ((in 79 reviews)); "Managers bad attitudes makes you deflated" ((in 79 reviews)); "Long hours and hard to get in contact with above people" ((in 58 reviews))

What are employees saying about Serco Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Serco Group layoffs and their outlook for job security at Serco Group in 2026.

What are the top reviewed Serco Group locations?

Washington , Herndon , Reston , Wentzville , Rogers , Lawton , Harrisonburg , San Diego , London , Fairfax , Colorado Springs , Arlington , Norfolk , Virginia Beach , San Antonio , Portsmouth , Chesapeake , Euclid , Columbia , Fargo , Clintwood , Alexandria , Lees Summit , Saint Louis , Oklahoma City , Campbellsville , Dayton , Jacksonville , Richmond , Houston

Serco Group reviews

Item: Serco Group
Rating: 3
Author: Former employee - Anonymous employee

3.2

51% would recommend to a friend

(4,064 total reviews)

Anthony Kirby

61% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,064 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,064 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

4K reviews

4.0

Jul 25, 2012

it was good to work but the working hours were hectic. mates were good , atmosphere seem tiresome.

Cse

Recommend

CEO approval

Business Outlook

Pros

serco provides an unbeatable stage for personality development and it enhances our communicattin skills and what not.

Cons

big working hours. poor canteen facilities. poor transport facilities. low credits.

2.0

Jul 25, 2012

Facilities are below par, salaries are very low

Customer services representative

Recommend

CEO approval

Business Outlook

Pros

Just average standard BPO, not up to the mark of its international counterpart.

Cons

Facilities very bad, HRs and other seniors expect a few are rude, even the security guards behave like they are the boss, location is very remote, no food or drink outlet near by, roads are full of potholes, Parking is under capacity, canteen doesn't have quality food, most computers and software is outdated, salaries are really low, even the transport guys are worst they just change their pick-up stands and don't update it with Managers.

3.0

Jul 23, 2012

Evolving

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Dynamic environment, lots to learn, good co-workers

Cons

Not much of employee engagement, poor paymasters

Viewing 3940 - 3942 of 4,064 Reviews

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Serco Group

Serco Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

it was good to work but the working hours were hectic. mates were good , atmosphere seem tiresome.

Facilities are below par, salaries are very low

Evolving

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Jobs at Serco Group