Is Serco Group a good company to work for?

Serco Group has an overall rating of 3.2 out of 5, based on over 4,632 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 51% of employees would recommend working at Serco Group to a friend and 45% have a positive outlook for the business. The best reviews about Serco Group have been left by employees working as Intern , Project Manager and Facilitator .

Does Serco Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Serco Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Serco Group. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Serco Group?

51% of Serco Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Serco Group 3.4 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Serco Group?

Customer Service Representative (200) , Customer Service Advisor (76) , Analyst (57) , Customer Service (54) , General Clerk II (50) , Customer Service Agent (46) , Manager (45) , Project Manager (45) , Team Leader (41) , Housing Officer (32) , Administrative Assistant (31) , Customer Contact Officer (31) , Prison Custody Officer (30) , Lifeguard (28) , Customer Service Officer (24)

What are the pros of working at Serco Group according to real employee reviews?

"You can work with some really great people and you are helping clinical staff do theirs jobs more easily for ADF members" ((in 240 reviews)); "Good work life balance and there is flexibility." ((in 88 reviews)); "Work from home was good" ((in 87 reviews)); "culture and environment is good" ((in 77 reviews)); "All staff are friendly and helpful" ((in 76 reviews))

What are the cons of working at Serco Group according to real employee reviews?

"I had tons to say: " poor management " " Management are all Liar "" ((in 275 reviews)); "Low pay but reasonable because of the responisibilities" ((in 251 reviews)); "The training for the role was poor" ((in 79 reviews)); "Managers bad attitudes makes you deflated" ((in 77 reviews)); "Long hours and hard to get in contact with above people" ((in 58 reviews))

What are employees saying about Serco Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Serco Group layoffs and their outlook for job security at Serco Group in 2026.

What are the top reviewed Serco Group locations?

Washington , Herndon , Reston , Wentzville , Rogers , Lawton , Harrisonburg , San Diego , London , Fairfax , Colorado Springs , Arlington , Norfolk , Virginia Beach , San Antonio , Portsmouth , Chesapeake , Euclid , Columbia , Fargo , Clintwood , Alexandria , Lees Summit , Saint Louis , Oklahoma City , Campbellsville , Dayton , Jacksonville , Richmond , Houston

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Serco Group

Serco Group reviews

3.2

51% would recommend to a friend

(4,062 total reviews)

Anthony Kirby

61% approve of CEO

45% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.9

Compensation and benefits

2.8

Senior management

Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Sep 14, 2011

Great people, Great team, Great Project.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Serco is a GREAT company to work for. Management is great and the company is very good at keeping open, honest lines of communication. When our contract ended, Human Resources and Management went above and beyond to provide resources and network connections to aid team members in finding their next assignments.

Cons

Working in the government support area, there is only work as long a the government provides contract money. Unfotunately, our contract ended, and there were no more oppertunities with the company :-(

1.0

Sep 12, 2011

Complete lack of career development opportunities, poor benefits and salary

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pretty much all staff are highly skilled and intelligent. There are varied opportunities across the company. The working environment is generally quite flexible (home working etc).

Cons

Hugely bureaucratic. It takes ages to get a decision on anything. Long hours are expected but not rewarded. Pretty much everyone I know is underpaid, with virtually no opportunities for salary increases (pay rises have been capped at below the rate of inflation ever since I joined 3 years ago). No career development or training to speak of. Poor benefits, unless you are senior management.

3.0

Sep 3, 2011

An ok Job but the best

Financial specialist i

Recommend

CEO approval

Business Outlook

Pros

Interview was easy work with GS employees that are really smart

Cons

- First week working was confusing and Goverment employees did not care to help - Leadership in Serco is rude and does not care about employees - pay is not so good - no sick leave or leave at all until a year later - older people get away with more things due to age. Not fair

Viewing 3994 - 3996 of 4,062 Reviews

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Jobs at Serco Group

Network and Systems Surveillance Tech - (100% Remote/Overnight Shift Work)

Project Scheduler- Newport, RI