Is Serco Group a good company to work for?

Serco Group has an overall rating of 3.2 out of 5, based on over 4,632 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 51% of employees would recommend working at Serco Group to a friend and 45% have a positive outlook for the business. The best reviews about Serco Group have been left by employees working as Intern , Project Manager and Facilitator .

Does Serco Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Serco Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Serco Group. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Serco Group?

51% of Serco Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Serco Group 3.4 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Serco Group?

Customer Service Representative (200) , Customer Service Advisor (76) , Analyst (57) , Customer Service (54) , General Clerk II (50) , Customer Service Agent (46) , Manager (45) , Project Manager (45) , Team Leader (41) , Housing Officer (32) , Administrative Assistant (31) , Customer Contact Officer (31) , Prison Custody Officer (30) , Lifeguard (28) , Customer Service Officer (24)

What are the pros of working at Serco Group according to real employee reviews?

"You can work with some really great people and you are helping clinical staff do theirs jobs more easily for ADF members" ((in 240 reviews)); "Pays well and benefits are good" ((in 169 reviews)); "Good work life balance and there is flexibility." ((in 88 reviews)); "work/life balance is good, work from home" ((in 82 reviews)); "culture and environment is good" ((in 77 reviews))

What are the cons of working at Serco Group according to real employee reviews?

"I had tons to say: " poor management " " Management are all Liar "" ((in 281 reviews)); "Low pay but reasonable because of the responisibilities" ((in 255 reviews)); "Poor training and delevlopment oppurtunites." ((in 87 reviews)); "Managers bad attitudes makes you deflated" ((in 82 reviews)); "Long hours and hard to get in contact with above people" ((in 57 reviews))

What are employees saying about Serco Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Serco Group layoffs and their outlook for job security at Serco Group in 2026.

What are the top reviewed Serco Group locations?

Washington , Herndon , Reston , Wentzville , Rogers , Lawton , Harrisonburg , San Diego , London , Fairfax , Colorado Springs , Arlington , Norfolk , Virginia Beach , San Antonio , Portsmouth , Chesapeake , Euclid , Columbia , Fargo , Clintwood , Alexandria , Lees Summit , Saint Louis , Oklahoma City , Campbellsville , Dayton , Jacksonville , Richmond , Houston

Serco Group reviews

3.2

51% would recommend to a friend

(4,062 total reviews)

Anthony Kirby

61% approve of CEO

45% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

4K reviews

5.0

Jan 12, 2026

Good for flexible work

Military analyst iii

Recommend

CEO approval

Business Outlook

Pros

Flexible working schedules and telework available

Cons

Performance incentives are lacking. Should add incentives

5.0

Jan 9, 2026

Great WFH Culture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent culture, support and development. Flexibility within work from home format. Lateral and vertical career opportunities regularly offered, with preference to promote internally and develop talent

Cons

Your time here is what you make it. Which can be a con if youre unable to provide a lot of self direction

3.0

Jan 9, 2026

Worker

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy to learn and work through

Cons

Heavily micromanaged and poor treatment

Serco Group Response

5mo

We really appreciate you sharing your thoughts. Feedback like yours helps us understand what we’re doing well and where we can do better. We regularly review and share feedback internally so we can keep improving and continue to make our workplace even better for our people. Wishing you all the very best as you go forward in your career.

Viewing 73 - 75 of 4,062 Reviews

Top companies for "Compensation and Benefits" near you

Market Street Talent

4.4★Compensation & Benefits

Anzy Global

3.8★Compensation & Benefits

CGT Staffing

3.7★Compensation & Benefits

Personnel Partners

3.7★Compensation & Benefits

Jobs at Serco Group

Network and Systems Surveillance Tech - (100% Remote/Overnight Shift Work)

Serco Group

Serco Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good for flexible work

Great WFH Culture

Worker

Top companies for "Compensation and Benefits" near you

Jobs at Serco Group