ServiceLink reviews

Where to begin? They inevitably lay everyone off except for upper management.

ServiceLink is truly one of the worst places to work. Work life balance does not exist. They do not care about their employees. What these reviews say about turnover and employee morale are all true. People are expected to work a crazy amount of hours when they have the volume and then get laid off and their belongings shipped to them when the volume slows down. They have offered people jobs and after the candidate has given notice to their current employer told them the Friday before they were supposed to start that their job was no longer available. They would hire large amounts of people. Half of them would be told they weren't starting and the other half would be laid off by Wednesday of that same week. They try to fix employee morale by having lunches and games outside. However, teammates are not allowed to leave their desks to participate. The executives and management are so disengaged they have to practically be begged to participate in activities to help with morale. After working for almost 4 years in the same building as the CEO, I only saw him two times in passing. ServiceLink also has a terrible hierarchical structure. They believe in titles. Executives all have their own assigned front row parking spots. I actually thanked a security guard for holding the door open for me the one day. Just to realize it was because a certain SVP was walking in behind me. They would get up everyday when they saw the SVP's car pull in and open the door and if it was raining they would run out with an umbrella. I have heard executives yell at their assistants for coffee. People are also in management roles that shouldn't be. They do play favoritism and give people management titles just because they laid everyone else off on the team. Managers also mirco manage to the extreme here so nothing can really get done. Being part of the shared services team gave me a very unique and behind the scene look as to how ServiceLink operates. They do not care about their employees and yes you are replaceable. I spent so many hours working late at night and on weekends. I gave them my blood, sweat and tears for several years just to be treated poorly and not have support of my manager. Moving to a company that cares for its teammates has been enlightening because I now realize it is not normal.