ServiceNow reviews

4.1

79% would recommend to a friend

(5,728 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,728 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
2.0
Dec 17, 2025

Company culture declining

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent Salary Decent Benefits Decent growth

Cons

Declining Culture Poor WLB Arrogant teammates

3.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Solid leadership team, great work life balance

Cons

Lots of reorgs, letting talent senior leaders go and disbanding impactful teams. Very siloed

Viewing 340 - 342 of 5,728 Reviews

Glassdoor has 6,666 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.