Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.0

      77% would recommend to a friend

      (5,751 total reviews)
      avatar

      Bill McDermott

      89% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,751 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      3.0
      Oct 24, 2019

      A company in its adolescence with good measure of brilliance and confusion

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      A great platform with good products Fiercely loyal customer base World-class sales team A lot of investment in its products, platform, brand awareness, and people Good stock performance, employees who joined 2+ years back benefit a lot.

      Cons

      The company is becoming more bureaucratic. Have not lost its agility yet, but if this is not addressed it can be a problem. Lots of top-down mandates and decisions. Lack of a strong partner ecosystem, especially for emerging products Marketing is a mess, both the org and the activities in marketing. The tendency to copy from outside rather than trusting own judgment and people and taking bold, but well thought out decisions.

      3.0
      Oct 23, 2019

      Overall good company

      Senior software development engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      World class executive management. Almost worth the job to hear John Donahoe speak at company meetings.

      Cons

      Poor work/life balance due to significant company growth.

      2.0
      Oct 21, 2019

      Great product. Poor people management

      Solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Innovative products that really help customers deliver great outcomes

      Cons

      Poor line management, immature processes, not a diverse workforce. You are hired to do a job, not for your potential.

      avatar
      ServiceNow Response
      6y
      We're glad you see our products living up to our purpose: to make the world of work, work better for people. On the people side, developing talent and growing our managers is a top company priority. We have launched several programs over the past 18 months to develop our leaders, and we continue to invest in growth activities and initiatives to democratize learnings for all employees at our company.
      Viewing 5047 - 5049 of 5,751 Reviews
      Related searches: ServiceNow jobs | ServiceNow salaries | ServiceNow benefits | ServiceNow interviews | ServiceNow conversations
      ReviewsServiceNow reviews

      Glassdoor has 6,692 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.