One of the best employers in the world!
Pros
Lots of companies pay lip service to the cliche, "Employees are our greatest asset". ServiceNow *acts* on it; from top management down, they really show that they care. For instance: - Little "care" packages couriered to every employee's home for holidays. - A Covid grant for people to spend on things to make lockdown easier. - During Covid, they saw the stats that people were taking less leave, and they were concerned that the line between work and personal life was getting blurred. So they officially closed the office for a day, and *forbade* people from working. (Needless to say, it was a free paid vacation day.) - Management is really open minded. They freely admitted that they'd run the productivity stats, and found that people were *more* productive working from home during Covid. So they're much more open now to people working from home on a long term basis (no promises on this point, BTW - it'll depend on your role, obviously). - Guaranteed no-lose employee share participation programs. - Key employees get generous share grants that act as nice golden handcuffs. The culture of the company is also amazing. Every new person I meet, from any branch in the world, is just *nice*. They appear to have a No Jerks Allowed hiring policy. All told, in my ~25 year career, ServiceNow is the best company I've ever worked for.
Cons
For better or for worse, ServiceNow is a large corporation, and the wheels of bureaucracy can turn really slowly. My hiring process took over a month, for instance. Every stage of the software development process has to go through committees and a formal approval process. Also they're really slow to adopt new technology - we're on a version of Java that's 7-8 years old. If you're used to working in startups, this can be a bit of a culture shock. On the other hand, as a large corporate it is also very stable, and they have the peace of mind to be super generous with employees, investing in their training, and giving lots of other really great benefits. Another small thing: the top management is based in California, and they've been drinking a lot of BLM and other politically Left Kool-Aid. It's annoying, but mostly harmless, so you can just leave them to do their virtue signalling while you get on with your job.