ServiceNow reviews

4.0

77% would recommend to a friend

(1,418 total reviews)
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Bill McDermott

89% approve of CEO

72% positive business outlook

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1K reviews

Reviews about "Culture"

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

-High growth company -Benefits are good -Workplace culture is overall good but depends on team as well -Pay is reliable & reasonable -Location is flexible

Cons

-Silent layoffs -Not many opportunities for internal growth -Experience depends largely on team -Work life balance varies

3.0
Jul 10, 2026

Culture has gone downhill.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solving important problems at scale.

Cons

The culture has gone downhill. High performers are not awarded the way they once were. Bureaucracy and complexity have made it nearly impossible to deliver efficiently. There is no a strong product management function, no clear platform, strategy, and leaders have become less empathetic and more toxic as we have grown. Unlimited vacation actually accomplishes the opposite of what it is billed as. Whereas previous tech companies had X number of weeks protected for vacation, at ServiceNow you always feel bad for taking time off and know that people are watching.

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