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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.0

      77% would recommend to a friend

      (5,751 total reviews)
      avatar

      Bill McDermott

      89% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,751 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      4.0
      Jul 19, 2025

      Great benefits, good culture with a bit of politics

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Decent salary, benefits are also great - Nice office - Opportunity to work remotely (if allowed by org) - Good culture

      Cons

      - Have to work on ServiceNow platform specific things as well as their own framework and libraries. No latest tech and you cant apply these skills elsewhere. This is the biggest disadvantage of working at servicenow - Politics in upper level

      2.0
      Jul 16, 2025

      Are they willing to take action on EVS scores?

      Client director
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s clear who is fully engaged, who is curious, who is willing to put in the work, and who wants to get better. The opposite of the previous statement is also abundantly clear. Focus attention on those who are committed and disregard distractions. Solid benefits. Golden handcuffs if that's what you want for a few years.

      Cons

      ServiceNow does not have a track record of promoting successful individual contributors into leadership roles. Leadership hires are typically external candidates with prior leadership experience or internal leaders from other product lines or verticals. Many first-line, almost all of second-line, and every third-line and above sales leader lacks sufficient understanding of the products and how the solutions integrate. Due to the lack of leaders with a semblance of technical aptitude, the development of ICs is being crippled and deals are falling apart. Too much reliance on strong product offerings vs true selling capabilities. Additionally, sales leaders struggle in customer meetings to answer simple questions about our products, which impacts credibility. A significant number might be better suited elsewhere.

      Viewing 679 - 681 of 5,751 Reviews
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      Glassdoor has 6,692 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.