Pros
Innovative Product Ecosystem ServiceNow continues to lead with an AI-first platform strategy, particularly with features like Now Assist and upcoming Agentic AI that drive automation and productivity across ITAM and beyond. Strong Internal Culture - Cultural values like “Wow Our Customers” and “Win as a Team” are actively reinforced and reflected in team dynamics, cross-functional support, and leadership recognition. Opportunity to Lead - I've been empowered to shape hands-on labs, lead at Knowledge25, and work directly with Product and Sales teams—highlighting ServiceNow’s support for thought leadership and career growth. Customer-Centric Focus - Deep commitment to solving real-world enterprise challenges, especially through governed AI, intelligent automation, and transformation roadmaps for large customers.
Cons
Large company which can leave you feeling like you're contribution is not as substantial as it would be at a smaller organization.