ServiceNow reviews

4.0

77% would recommend to a friend

(1,419 total reviews)
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Bill McDermott

88% approve of CEO

71% positive business outlook

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1K reviews

Reviews about "Culture"

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5.0
Aug 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Joining ServiceNow means stepping into a company that truly practices what it preaches. From day one, I felt like I had jumped onto a high-speed train — driven by innovation, precision, and purpose. The onboarding experience was world-class: structured, empowering, and deeply aligned with our mission to make work work better for everyone. Internally, we use the same cutting-edge tools and AI-powered workflows that we deliver to our customers. Everything is seamlessly organized and automated — a living example of the value our platform provides. ServiceNow is not just a tech company; it’s a global, well-orchestrated sales and marketing engine with solutions that genuinely make a difference. If you thrive in a dynamic, international, and complex software environment, this is the place to be. You’ll collaborate with some of the brightest, kindest, and most driven professionals in the industry — all united by a shared vision and a strong sense of purpose.

Cons

In a company that celebrates process excellence, it’s no surprise that workflows are meticulously designed. But sometimes, the love for structure can go a step too far — and you find yourself opening a ticket for things that might just need a quick chat. A touch more pragmatism could help us stay agile without losing our operational edge. Also, the pace is exhilarating — but not without pressure. The growth ambition is bold, and the quarterly rhythm keeps us sharp. Still, in our race to scale, we should remember: even high-speed trains need smooth curves. Taking a moment to breathe, reflect, and recalibrate can help us reach our destination not just faster, but better.

5.0
Aug 22, 2025
Recommend
CEO approval
Business Outlook

Pros

- The company really encourages fresh ideas, there’s space to be creative and try new things without fear of failure. - Diversity and inclusion aren’t just buzzwords here. People from all backgrounds are welcomed, respected, and given a voice. - Leadership actually listens. You feel like your input matters, and that’s rare. - The work feels meaningful. You’re not just clocking in, you’re contributing to something bigger. - The teams across the company are full of smart, kind, and passionate people who genuinely care about what they do. - There’s genuine support for growth, whether it’s through mentorship, hands-on training, or simply being trusted to explore new ideas and take on fresh challenges. - Communication is clear and honest, which makes it easier to trust the direction the company is heading. - Flexibility is a big plus. They understand that life happens and trust you to manage your time.

Cons

There haven’t really been any cons so far, just waiting for the creation of an asociación solidarista. I know the team is already working on it, and we in Costa Rica are really looking forward to having one!

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