Question 1

Is ServiceNow a good company to work for?

Accepted Answer

ServiceNow has an overall rating of 4.1 out of 5, based on over 6,636 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 81% of employees would recommend working at ServiceNow to a friend and 77% have a positive outlook for the business. The best reviews about ServiceNow have been left by employees working as Senior Support Account Manager, Sales Development Representative and Software Engineer(Internship).

Question 2

Does ServiceNow pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

Question 3

How satisfied are employees working at ServiceNow?

Accepted Answer

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

Question 4

What are the top reviewed jobs at ServiceNow?

Accepted Answer

Software Engineer (374), Senior Software Engineer (206), Staff Software Engineer (114), Technical Support Engineer (110), Account Executive (107), Solution Consultant (105), Associate Software Engineer (93), Director (92), Sales Development Representative (SDR) (81), Advisory Solution Consultant (79), Senior Technical Support Engineer (76), Manager (67), Senior Manager (65), Solutions Consultant (60), Sales (46)

Question 5

What are the pros of working at ServiceNow according to real employee reviews?

Accepted Answer

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 762 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 459 reviews)); "Great people and product at ServiceNow" ((in 412 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 405 reviews)); "good pay and established brand" ((in 250 reviews))

Question 6

What are the cons of working at ServiceNow according to real employee reviews?

Accepted Answer

"cut throat and poor management." ((in 180 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 122 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 52 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 33 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

Question 7

What are employees saying about ServiceNow layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

Question 8

What are the top reviewed ServiceNow locations?

Accepted Answer

Santa Clara, San Diego, New York, Orlando, Boston, Waltham, Chicago, San Francisco, Kirkland, San Jose, Washington, Dallas, Austin, Seattle, Atlanta, Vienna, Denver, Minneapolis, Houston, Los Angeles, Philadelphia, Phoenix, Detroit, Nashville, La Jolla, Portland, Charlotte, Pleasanton, Sunnyvale, Miami

ServiceNow

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Strong product fit but facing layoffs and turmoil

Great resources, but team experience varies

Pretty good culture, but leadership dilution persist

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