Highly political and Toxic Environment
Pros
None that I can think of
Cons
Highly political and toxic environment with lot of back stabbing and finger pointing. Cronyism is widespread. Managers have lot of power without any checks and balances. 360 feedback is a scam as managers use it to manage folks with negative feedback out. ICs are essentially at the mercy of their manager. Overtime the best leaders have left and now you are left with incompetent managers who have zero EQ, questionable integrity, fragile egos and focused on empire building. They see engineers as resources aka slaves that can be easily replaced. This is especially true in Kirkland office and in cloud infrastructure development org. The management here is truly messed up that someone who is demoted for failure to deliver will again be given the same responsibilities. And this is not because the person has shown improvement but because his replacement also messed up. Joining cloud infrastructure development org as Software Engineer would mean that you are working on ServiceNow platform and won't have much flexibility to innovate or try something new. The managers there have no development background and are scared of trying anything new that carries some amount of risk. They would rather be safe and let the platform team deal with all challenges. As an IC you are not going to learn anything new that would help you grow unless your goal is to become a certified ServiceNow developer.