Is Shell a good company to work for as a Customer Operations Specialist?

Customer Operations Specialist professionals working at Shell have rated their employer with 3.5 out of 5 stars in 49 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 4.0 out of 5 stars. Search open Customer Operations Specialist Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Operations Specialist interview questions at Shell .

Does Shell pay Customer Operations Specialist employees well?

Customer Operations Specialist professionals rate their compensation and benefits at Shell with 4.0 out of 5 stars based on 49 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Operations Specialist salaries at Shell.

What are the top reviewed jobs at Shell?

Cashier (336) , Engineer (306) , Business Analyst (302) , Software Engineer (278) , Project Manager (262) , Manager (232) , Intern (218) , Analyst (215) , Sales Associate/Cashier (158) , Project Engineer (119) , Financial Analyst (113) , Process Engineer (106) , Sales Associate (91) , Customer Service Representative (90) , Data Engineer (90)

What are the pros of working at Shell according to real employee reviews?

"good work life balance and flexible" ((in 1479 reviews)); "very ethic and good benefits" ((in 1012 reviews)); "The pay is good and once you learn how to navigate the system there is room to move." ((in 789 reviews)); "The culture is great and supportive yet challenges you to continuously expand your professional skills." ((in 700 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 669 reviews))

What are the cons of working at Shell according to real employee reviews?

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 236 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 158 reviews)); "Long hours and stressful occasionally Cyclical commodity boom and bust" ((in 136 reviews)); "poor leadership and direction" ((in 95 reviews)); "lots office politics is there" ((in 75 reviews))

Skip to content Skip to footer

Notifications

Shell

Shell Customer Operations Specialist reviews

3.5

96% would recommend to a friend

(49 total reviews)

Wael Sawan

41% approve of CEO

43% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.0

Compensation and benefits

3.8

Culture & values

3.3

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Customer Operations Specialist employees have rated Shell with 3.5 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Customer Operations Specialist professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Operations Specialist professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

49 reviews

3.0

Jun 23, 2025

Great company, not so great people

Customer operations specialist

Recommend

CEO approval

Business Outlook

Pros

Base salary is a bit small, but the rest of the benefit package compensates for it. Very generous with the benefits, bonuses, and allowances. Employees are really supported by management and HR > stays true to their claim that Shell has an "employee-centric" work environment

Cons

Couldn't keep up with office politics. Really bad mob mentality sometimes, especially for larger teams. Big bosses are great, but mid managers are so-so and favoritism is apparent. Career progression is so slow (there would be colleagues that have been there for more than 5 years before getting promoted to the next job grade)

3.0

Apr 14, 2025

Not a perfect company but a good one

Customer operations specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits wise they are better compared to other multinational companies in the country. Overall experience will depend on your department and team.

Cons

Stability has not been their strong suit lately due to left and right re-orgs.

4.0

May 10, 2024

Company itself takes care of their employees well. Management needs a lot of improvement.

Customer operations specialist

Recommend

CEO approval

Business Outlook

Pros

Despite the low basic pay, the company compensates by giving a lot of bonuses, incentives, and allowances. Shell is also very generous with their benefits package.

Cons

- Bad management (traditional way of leading, no empathy, and strictly goes by the book even when sometimes it's already unreasonable) - Toxic work culture. Personal lives tend to get in the way of being professional

Viewing 1 - 3 of 49 Reviews

Top companies for "Compensation and Benefits" near you

SLB

3.9★Compensation & Benefits

ExxonMobil

3.6★Compensation & Benefits

Chevron

3.8★Compensation & Benefits

Halliburton

3.7★Compensation & Benefits

Jobs at Shell

Cashier/Customer Service

M.I.T. (Manager in Training)

Texas Best 4 Store Manager

Scarborough Car Wash Team Member

Shell reviews FAQs

Shell reviews Shell Customer Operations Specialist reviews

Shell

Shell Customer Operations Specialist reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company, not so great people

Not a perfect company but a good one

Company itself takes care of their employees well. Management needs a lot of improvement.

Top companies for "Compensation and Benefits" near you

Jobs at Shell

Shell reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Shell reviews FAQs

Jobs at Shell