Pros
-salary, company benefits -facilities -stability -development opportunities This can be a good place for a few years, on a long term only for those who can swallow a lot and able to deal with stress on a daily basis.
Cons
Complex hierarchy, therefore decisions are slow. Often people in senior management are just talking about great things but the actions are missing which not only a pain for junior and front line staff but also disables the company from being innovative and competitive. The softwares which are used, are outdated and ineffective, therefore frontline staff has to do a lot of manual work that is increasing general stress level, customers are rightfully complaining a lot. Generally one person has a workload of two or even more. Instead of investing to working solutions their mindset is to cut costs by reducing staff and "empower" people to be able to work on any subject.
