Is Shell a good company to work for as a Senior Customer Success Leader?

Senior Customer Success Leader professionals working at Shell have rated their employer with 3.9 out of 5 stars in 61 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 4.0 out of 5 stars. Search open Senior Customer Success Leader Jobs at Shell now and start preparing for your job interview by browsing frequently asked Senior Customer Success Leader interview questions at Shell .

Does Shell pay Senior Customer Success Leader employees well?

Senior Customer Success Leader professionals rate their compensation and benefits at Shell with 3.9 out of 5 stars based on 61 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior Customer Success Leader salaries at Shell.

How happy are Senior Customer Success Leader professionals working at Shell?

88% of Senior Customer Success Leader employees at Shell would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Senior Customer Success Leader professionals have also rated Shell with a 3.9 rating for work-life-balance, 4.4 rating for diversity and inclusion, 3.9 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Shell?

Cashier (336) , Engineer (306) , Business Analyst (302) , Software Engineer (278) , Project Manager (262) , Manager (232) , Intern (218) , Analyst (215) , Sales Associate/Cashier (158) , Project Engineer (119) , Financial Analyst (113) , Process Engineer (106) , Sales Associate (91) , Customer Service Representative (90) , Data Engineer (90)

What are the pros of working at Shell according to real employee reviews?

"good work life balance and flexible" ((in 1479 reviews)); "very ethic and good benefits" ((in 1012 reviews)); "The pay is good and once you learn how to navigate the system there is room to move." ((in 789 reviews)); "The culture is great and supportive yet challenges you to continuously expand your professional skills." ((in 700 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 669 reviews))

What are the cons of working at Shell according to real employee reviews?

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 236 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 158 reviews)); "Long hours and stressful occasionally Cyclical commodity boom and bust" ((in 136 reviews)); "poor leadership and direction" ((in 95 reviews)); "lots office politics is there" ((in 75 reviews))

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Shell

Shell Senior Customer Success Leader reviews

3.9

88% would recommend to a friend

(61 total reviews)

Wael Sawan

71% approve of CEO

70% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.9

Compensation and benefits

3.4

Career opportunities

3.3

Senior management

Senior Customer Success Leader employees have rated Shell with 3.9 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Senior Customer Success Leader professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Senior Customer Success Leader professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

61 reviews

4.0

Jul 1, 2026

Strong benefits and culture overshadowed by internal politics

Senior customer success leader

Recommend

CEO approval

Business Outlook

Pros

Benefits, Compensation, Bonuses, Severance Packages, and Culture

Cons

Politics, Favoritism, Pay Adjustments, Pay Disputes, Lay Offs

4.0

Jan 15, 2026

Not good as it was

Customer success specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible working hours, hybrid work, cafeteria, annual leave, great people, nice team

Cons

Lots of migration, reshapes, currently cannot be sure that you save your job, no careers opportunities

3.0

Oct 26, 2025

Okay but no job security

Customer success specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits are good but base pay is low.

Cons

No job security due to company restructuring. Many people were out of roles.

Viewing 1 - 3 of 61 Reviews

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Shell Senior Customer Success Leader reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Strong benefits and culture overshadowed by internal politics

Not good as it was

Okay but no job security

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