The shopper app is garbage! They have a rating system that is a set up. If a customer gives you a thumbs down for any reason at all, it severely affects her rating. A lot of times, customers will become angry if they store does not have an item and they ordered causing them to give you a thumbs down. Shipt expects you to keep a rating no lower than 4.98 stars. It’s extremely difficult once you dip below that rating it’s a wrap you will hardly receive any orders and when you do, they will not be worth your time. The customer service they provide for their shoppers exponentially and completely useless company is hands-down, is the l worst companies I have ever worked for. I received an email stating my Shopper account has been permanently deactivated. When I contacted them by phone, they had no information and repeatedly told me I must reply to the email if I want answers as to why. When I replied to the email, I received no response. Several messages, requesting the details as to why my account was permanently deactivated. I have yet to receive a response. A lot of my customers chose me as their preferred shopper, which let me know that I left the majority of my customers were more than satisfied with their orders when I shop for them. Shipt owes me an explanation as to why my Shopper account was permanently deactivated. This is completely unfair and unacceptable and I am sure there are many shoppers that feel the same way as me. I would advise anyone that is considering working for this company, save themselves from disappointment and look elsewhere. I’m going to be looking into any sort of legal action that I can take on my behalf against this company they are taking vantage of us, and and then throwing us in the trash, while they recruit new shoppers.
