Shipt reviews

3.2

39% would recommend to a friend

(764 total reviews)
avatar

Kamau Witherspoon

33% approve of CEO

30% positive business outlook

Shipt has an employee rating of 3.2 out of 5 stars, based on 764 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shipt employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

764 reviews
1.0
May 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Prefered members are good b/c you can have repeat good customers and leave out the bad. Sounds too good to be true. And that's because it is. They ruin everything with their rating system.

Cons

The rating system on Shipt is absolute cancer. They take the last 50 deliveries and use that to base your ability to receive orders. So 50 5 star ratings is perfect. But if you ever, ever, ever, get 1 rating under 5 stars, expect your orders sent being sent to you to drop about %60 percent. If you ever, ever, ever, get another rating less than perfect 5 stars and you already ahve say 1 4 star rating. Expect your order to almost vanish. It's a desert wasteland. The only orders you will be getting now are the non tipper, low low tipper, and customers who love to rate less than 5 stars. 100% you are never going to return to a perfect score, because you need 50 orders to remove that 1 "bad" 4 star rating. Yes a 4 star is just as bad as a 1 star on Shipt. But remember what I said above, the only orders you are going to get are more bad customers. The orders that all the current perfect 50 5 star shoppers don't want, you get those. But even worse, if your avg is like a 4.94 vs say a 4.97, you won't even see the bad orders b/c orders wont even get sent to you b/c all the people above you are grabbing them. You literally are only going to get the no tip orders sent to you b/c all the people above you know who these customers are and they reject them further sending them down the line where you are.

4.0
Apr 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Work your own schedule, quick cash, easy and convenient cash out options after each job or shift

Cons

Pay! After driving an hour out of the way to shop at a store that is farther away from my city and the customers location , then having to drive 25 minutes after shopping . Getting your groceries to you on time paying for gas for my jeep grand cherokee and getting 9 dollars with no tip is kind of a slap across the face. Just saying. I paid you to shop for you and drive your groceries that far. I mean , they can see where your coming from. Also, I had a customer not change her delivery address on the form and ended up driving her groceries 45 minutes out of the way, unpacked 14 cases of water and come to find out, I actually only had to deliver it 2 min down the street from the store so I had to pack the car up drive 45 min back to town and got 4 dollar tip. Also have had a customer tip 10 dollars after trip, then the next time I looked a few hours later it was taken off.

5.0
May 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Opportunity for upward growth is abundant as the company grows Owned by Target Offers merit-based annual increases and annual bonus based on company performance Strong company culture & commitment to values Unlimited PTO and the best benefits I've seen at a company

Cons

growing pains of becoming a mature company & still figuring out efficiencies

Viewing 40 - 42 of 764 Reviews

Glassdoor has 2,943 Shipt reviews submitted anonymously by Shipt employees. Read employee reviews and ratings on Glassdoor to decide if Shipt is right for you.