Pros
Benefits are amazing, a take home work computer, good work environment, food on the weekends, work discounts to do things around the city,
Cons
Glorified call center gig. The city is rapidly growing and the pay does not reflect causing many on the customer service team to live check to check. Most people on the customer service team are fresh out of college or a couple of years out. In the interview it feels like you are promised a fancy office job after your tenure on the team but that’s not the case. Some of the jobs or mentoships that you are advised to apply to after your time don’t even exist or open every blue moon. Additionally, there is a waitlist based on who has been with the company longer, your percentage of time spent on the phone, scores and “points” or quite frankly, how well you are liked/known. As well as competition with outside applicants (completely understandable). When you finally get a promotion after a year, it’s typically a lateral position where you make $1 more instead of that cool job downstairs (which seems to be just a bunch of church friends and sorority and fraternity pals - so good luck if that’s not your thing). There is a possibility of being able to move through the ranks if you want to wait around for a year or two and continue making $15-$16/hr in your early 20s, but most people throw in the towel and a fresh batch of fresh out of college kids come in. Can some times feel like you got suckered into a job, especially with the odd hours, low pay, and not enough time for a side hustle. At the end of the day, it is a call center job and it’s not the most fun or exciting getting yelled at and solving people’s problems. But in this job market those first years out of college are vital to the “6+ years of experience” you tend to need for every other job out there, even jobs at Shipt. So when you are promised more consideration for those jobs within the company by doing your time on the customer service team, but it’s only 20% true, it sort of feels like a farce.
