Shipt reviews

3.2

40% would recommend to a friend

(764 total reviews)
avatar

Kamau Witherspoon

35% approve of CEO

31% positive business outlook

Shipt has an employee rating of 3.2 out of 5 stars, based on 764 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shipt employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

764 reviews
5.0
Sep 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Before I came to Shipt and while I interviewed, I asked anyone I knew to tell me their honest opinion of working at Shipt. I was told overwhelmingly positive things, and everyone I spoke with seemed so happy.....which seemed unrealistic to me. After more than year into my role, I can now say that they were not lying or sugar coating - Shipt truly is a special place to work. The people here genuinely care about the work that they do and the people with whom they work. I kept waiting for the shiny newness to wear off, but it is still here and gets stronger the longer I am here. Don't get me wrong, every job has its days, but the overwhelming majority are good days. Also, the benefits & perks are fantastic. You hear about some things before coming on, but there are perks galore that you don't even realize until you are a part of the team - that's always nice! Lastly, our leadership truly cares. Being in the role that I am, I sometimes get an inside look at real conversations between our leadership team. The passion and care that they show outwardly to our members & shoppers is real & heartfelt. It isn't just a script - they truly believe and rally behind the things they say. They also care deeply about our team at HQ. Never has this been more evident than during this time of Covid-19 & racial reckoning. I am so proud to work for Shipt - proud of the work that we do and the way that we serve people.

Cons

Shipt operates in a very fast-paced environment. Even though we are outwardly a delivery service, inwardly we are a nimble tech company, constantly adjusting to changes in demand, regulations, the market, etc. I enjoy the fast pace and the challenges that come with it, but it can be a lot to handle at times. If you thrive on a fast track, handle change well & have a knack at anticipating needs, this shouldn't be too much of an obstacle. But if you prefer a slower pace where things stay pretty much the same, this might not be the place for you.

5.0
Apr 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Company culture is amazing and the experiences we give to people are heartwarming.

Cons

Could be some more transparency around pay and job level requirements for raises.

avatar
Shipt Response
6y
Thank you for taking the time to leave your feedback. We agree that the experiences we are able to offer our shoppers and members can be truly heartwarming. We are always looking for ways to continually keep our lines of communication open and efficient, especially around professional development and growth opportunities.
5.0
Feb 24, 2020
Recommend
CEO approval
Business Outlook

Pros

- Strong design leadership - A team of amazing designers, UX researchers, and content strategists that all truly collaborate well, shares knowledge/skills, and provides constructive feedback to each other - Designers are truly partners of product managers. This is not an environment where PMs just dish out orders and decide what the feature will be. Designers are involved at a strategy level and we help shape the product, it's not mandated by executives or business stakeholders - Engineers are collaborative, interested, and hard working. No divas or "my way or the high way" personalities - Office team does an amazing job with upkeep on perks in the office and coming up with fun activities - Recruiters, hiring managers, the whole interview process was done so well -- you can see that they really respect people and only do things that they believe has a purpose for a successful interview (for the interviewee and the interviewer to be able to make a decision by the end of it). From this, I could tell the people and the culture would be great, and I was right :) - People in the Product team (which includes Design) all really care about our users. People voice their opinion when they disagree with how something is being handled and they become good discussions. Of course, doesn't always mean the decision will be reversed, but you'll feel safe/free to speak up and debate. - It's amazing how when I first joined, there were many fundamental features being discussed that needed improving, and only 4 months later, practically every single one of them is being worked on right now - either being tested in select markets or are being rolled out after successful tests and careful measures. Even if it's just incremental improvements, it's good to see that all these issues are being addressed. It makes me feel like people here walk the walk and not just talk the talk. - I experience and witness very little politics. Can't speak for other teams or other levels.

Cons

- For some reason we don't get most of the usual public holidays off, like MLK, President's day, etc. I think it's because of adhering to corporate policies (Target). Anyway, we do have unlimited PTO so we could just take it off, but it kind of sucks that it's counted towards our overall PTO since some people have a harder time proactively requesting days off. - We have just recently hired and built out the design team so we're just getting ramped up with all these new features and improvements. Even though we're moving pretty fast, it seems there are so many things we can fix/improve just to get the basics right. It's a little disheartening to see users having a negative experience and hard not to wish we'd have addressed them sooner (like not being able to cancel membership).

avatar
Shipt Response
6y
Thank you for taking the time to leave your feedback! Our team members are at the heart of what Shipt does and we will continue to maintain and foster the culture we have within the company! We are certainly scaling rapidly and are happy you are able to see improvements and new features rolled out quickly and carefully!
Viewing 103 - 105 of 764 Reviews

Glassdoor has 2,944 Shipt reviews submitted anonymously by Shipt employees. Read employee reviews and ratings on Glassdoor to decide if Shipt is right for you.