Is Shipt a good company to work for?

Shipt has an overall rating of 3.2 out of 5, based on over 2,943 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 39% of employees would recommend working at Shipt to a friend and 30% have a positive outlook for the business. The best reviews about Shipt have been left by employees working as Software Engineer , Data Scientist and Independent Contractor Shopper .

Does Shipt pay their employees well?

According to anonymously submitted Glassdoor reviews, Shipt employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Shipt. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Shipt?

39% of Shipt employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shipt 3.8 out of 5 for work life balance, 3.1 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Shipt?

Personal Shopper (738) , Independent Contractor (75) , Full Service Shopper (67) , Communications Specialist (56) , In Store Shopper (48) , Independent Contractor Shopper (33) , Delivery Driver (31) , Driver (30) , Customer Service Representative (25) , Experience Team Member (17) , Shipt Personal Shopper (17) , Software Engineer (17) , Store Shopper (14) , Business Owner and Current Shipt Shopper Part Time (13) , Senior Software Engineer (11)

What are the pros of working at Shipt according to real employee reviews?

"The only pro to it is the flexible schedule" ((in 175 reviews)); "You can make some good money if you know how to plan out routes and organize your trips." ((in 155 reviews)); "Flexible hours Fun work Easy to pair up orders and schedule hours ahead of time Transparent tipping" ((in 140 reviews)); "Flexible schedule is great!" ((in 128 reviews)); "Great for people that have "bad days" for whatever reason that can make it hard to have a 9" ((in 64 reviews))

What are the cons of working at Shipt according to real employee reviews?

"Poor communication between them and partnering stores either effects or gets taken out on the drivers." ((in 21 reviews)); "No training." ((in 15 reviews)); "Leadership is the biggest issue at this company." ((in 9 reviews)); "The new ceo has completely run this company into the ground" ((in 6 reviews)); "CTO and CEO left the company suddenly on the same day and they have been in shambles since, easy to tell" ((in 3 reviews))

What are employees saying about Shipt layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Shipt layoffs and their outlook for job security at Shipt in 2026.

What Shipt locations have received the highest employee ratings?

Cleveland , East Lansing , Baltimore , San Antonio , Memphis , Kansas City , Omaha , Lansing , San Francisco , Birmingham

Shipt reviews

3.2

39% would recommend to a friend

(764 total reviews)

Kamau Witherspoon

33% approve of CEO

30% positive business outlook

Ratings by category

3.8

Work/Life balance

3.5

Diversity & inclusion

3.1

Culture & values

3.1

Compensation and benefits

2.5

Senior management

2.5

Career opportunities

Shipt has an employee rating of 3.2 out of 5 stars, based on 764 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shipt employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

764 reviews

4.0

Mar 2, 2017

Great Company, a Little Judgey

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A handful of the employees at Shipt are fantastic! They're some of the best people I've ever worked with at any job I've ever had. Free snacks and food all the time. A mostly progressive environment. The pay was good and it really felt some of the time like you were contributing to something bigger than just your own tasks - some of the time.

Cons

The rest of the employees at Shipt came across as very judgemental. It felt almost like high school politics and if you weren't part of the "in crowd," you were just a tool to be used until you weren't useful anymore.

Shipt Response

9y

Shipt aims to provide opportunities to do more and be more as part of a team connected by our mutual love for and belief in our service. We strive to create an open environment that supports personal and professional freedoms and growth. In an effort to better connect, we conduct Friday information sessions exploring roles, functions, and initiatives of different departments. We also try to host events and encourage interactions that promote team bonding.

1.0

Jul 9, 2023

Going downhill quick

Personal shopper/ogp

Recommend

CEO approval

Business Outlook

Pros

Flexibility and customers that take care of me

Cons

Corporate greed at its finest. Makes it painfully obvious they care about their bottom line and that’s it. Pay keeps decreasing. Our really good customers get bundled with non responsive non tippers. Causing us to do 2 orders for the price of 1. Most of our regulars we have built relationships with go to new shoppers and customers get bad service. If you do have to call hq for help most of the time they are reading from scripts. Their answer for everything is to drop you from the order. Constant app glitches. Causing communication issues with customers. Roll out more and more terrible ideas and make it seem like shoppers want it. No shopper wants to be forced to take triple orders in 100 degree heat. I feel like people at hq have no idea what their shoppers even do. Absolutely no gratitude for long standing loyal shoppers

1.0

Jan 30, 2020

Corporate nightmare - Target Jr.

Operations

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, lower level co-workers and OG Shipt managers, shoppers, compensation is high

Cons

Discrimination, promotion opportunity, culture change, executive cliques executive gossip queens

Shipt Response

6y

Thank you for taking the time to leave your feedback! We agree that we do have the best shoppers and team members. We are also glad that you are enjoying a flexible work schedule! Target is our parent company and a partner, but we are independently operated. Shipt is an equal opportunity employer that works hard to maintain a workplace that is free from unlawful discrimination, harassment, or retaliation. These efforts include mandatory employee training and an Integrity Hotline available to all employees.

Viewing 16 - 18 of 764 Reviews

Jobs at Shipt

Bilingual Customer Care Specialist

Program Manager, Responsible AI

Manager, Pricing Strategy

Shipt

Shipt reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Company, a Little Judgey

Going downhill quick

Corporate nightmare - Target Jr.

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