Shipt reviews

3.2

39% would recommend to a friend

(766 total reviews)
avatar

Kamau Witherspoon

35% approve of CEO

31% positive business outlook

Shipt has an employee rating of 3.2 out of 5 stars, based on 766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shipt employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

766 reviews
1.0
Oct 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Great co-workers, collaborative environment, some brilliant minds. Good life/work balance, remote environment.

Cons

Shipt serves as a training ground for Target's emerging leaders, particularly those in executive and C-level roles. The aim is to groom these executives for higher responsibilities within Target. However, this arrangement has led to several critical challenges: Expertise Deficit: Executives and C-level personnel often lack the essential experience and expertise to effectively steer Shipt towards its objectives. This shortfall can undermine the long-term success and stability of the company. Misaligned Interests: These executives are primarily beholden to Target's strategic vision rather than being committed to the success of Shipt. Consequently, Shipt becomes a testing ground for initiatives aimed solely at benefiting Target. Communication Gap in Workforce Reduction: Despite a corporate slogan of "People First," recent layoffs were executed with no consultation with directors and managerial staff. Many employees, including those in leadership positions, learned about the layoffs through social media and external news outlets. Even post-implementation, there was no formal communication detailing the extent or the identities of those affected, leaving teams in the dark. Ethical Concerns Surrounding Layoffs: The manner in which the layoffs were executed raises questions about the company's ethical stance.

4.0
Oct 22, 2023

Management time

Recommend
CEO approval
Business Outlook

Pros

Flexible time, good pay after a good day

Cons

The company can fired you any time for no reason

1.0
Oct 21, 2023
Recommend
CEO approval
Business Outlook

Pros

None, there are absolutely no pros when it comes to Shipt!

Cons

The shopper app is garbage! They have a rating system that is a set up. If a customer gives you a thumbs down for any reason at all, it severely affects her rating. A lot of times, customers will become angry if they store does not have an item and they ordered causing them to give you a thumbs down. Shipt expects you to keep a rating no lower than 4.98 stars. It’s extremely difficult once you dip below that rating it’s a wrap you will hardly receive any orders and when you do, they will not be worth your time. The customer service they provide for their shoppers exponentially and completely useless company is hands-down, is the l worst companies I have ever worked for. I received an email stating my Shopper account has been permanently deactivated. When I contacted them by phone, they had no information and repeatedly told me I must reply to the email if I want answers as to why. When I replied to the email, I received no response. Several messages, requesting the details as to why my account was permanently deactivated. I have yet to receive a response. A lot of my customers chose me as their preferred shopper, which let me know that I left the majority of my customers were more than satisfied with their orders when I shop for them. Shipt owes me an explanation as to why my Shopper account was permanently deactivated. This is completely unfair and unacceptable and I am sure there are many shoppers that feel the same way as me. I would advise anyone that is considering working for this company, save themselves from disappointment and look elsewhere. I’m going to be looking into any sort of legal action that I can take on my behalf against this company they are taking vantage of us, and and then throwing us in the trash, while they recruit new shoppers.

Viewing 190 - 192 of 766 Reviews

Glassdoor has 2,946 Shipt reviews submitted anonymously by Shipt employees. Read employee reviews and ratings on Glassdoor to decide if Shipt is right for you.