Pros
I can't really think of any, genuinely. The pay is equal to McDonald's, but for far more work, so that's not really a pro.
Cons
On sites where there is a higher amount of danger, like apartment complexes with violent individuals, you are given no extra equipment or training. You are also expected to walk up to blacked out vehicles at nighttime with no firearm to press parking violation issues. I requested training to be authorized to use pepper spray or other non lethal means of defense and was declined as it was determined I didn't need it by management. This is the same property that had an entire group chat dedicated to reporting me through the night which I reported, in addition to death threats being put on my vehicle on my shift. Management: - - - In my opinion, not up to the task. Several egregious workplace rule violations have been conducted by several employees at the company which I immediately reported to management, but no action was taken despite these incidents occurring in front of me, and in many incidents, of their vehicle cameras. Additionally, their management team is comprised largely of individuals with no security experience or licenses, I was told this verbally from them, this is not conjecture or speculation. The most you'll get out of the manager chat on your phone is a "10-4" or "Copy" multiple hours later after an incident happens on site and you request urgent support. Phonecalls go unanswered routinely. Such violations that I have visually witnessed firsthand: - Employee sleeping in the company vehicle off the property - Mobile Patrol employee sleeping in the company vehicle ON property in front of customers with the seat reclined. - Manager doing things right in front of me that he would later come back and punish me for after I followed his example (Giving rides to children, etc.) - Employees doing drugs on property with customers present in front of vehicle cameras that clearly don't work Additionally, employees who go beyond the normal standard and conduct vigorous patrols, solve problems, catch criminals, and go above and beyond in customer service and performance receive absolutely no recognition by management, and their achievements are instead used as leverage to show existing contract holders that the company is doing excellent service and should have contracts renewed instead of showcasing the employee who generated the noteworthy praise. I speak from my personal experience on this. Workplace Culture: - - - Little to none: Management does not collaborate with employees beyond basic recognition of daily routine tasks. There is a yearly raffle for money but there's no way to participate beyond clocking in for work, and you have to compete with all locations across the country for prizes. Hardest Part: - - - Realizing the fact that employees can be paid the same for sleeping on the job and doing drugs as the employees who maintain excellence and go above and beyond without misconduct. There is no incentive to work hard when people actively avoiding the job, sleeping, and etc are compensated equally. Additionally, tenants at some sites will coordinate to threaten you if you continue to enforce parking rules. Best Part: - - - Initial optimism at the start of the job, the very few times I received any form of praise for good work at my shifts. TLDR: High risk sites, lack of protective equipment, lack of discipline, rules not enforced, recognition taken from you when you do something well for the company
