"Upper management" (company of <20 has 5 administrative staff), administrative staff consists of individuals who do not posses any management skill.
Several administrative staff members "are ex law enforcement", meaning that they served as a detention center employee in one capacity or another.
Management struggles with basic communication
Administrative employees lack the required experience -- No HR experience at all, etc.
Unlicensed security guards working in a licensed capacity
Unlicensed armed security guards working in an armed capacity
Absolutely horrible relationship with law enforcement (mainly due to S88 guards placing people under arrest when they have no authority, or battery, etc.)
Was never given any formal training, was given OC and handcuffs without any knowledge of how they work or how to properly use them.
Very stressful - often on your own in lethal situations (nearest backup is 3+ minutes away).