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      Simply Business

      Engaged Employer

      Simply Business reviews

      3.6

      57% would recommend to a friend

      (306 total reviews)
      avatar

      David Summers

      78% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Simply Business has an employee rating of 3.6 out of 5 stars, based on 306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Simply Business employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      306 reviews
      5.0
      Jan 31, 2024

      A Call Center Like No Other

      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      - CSC (call center) leadership truly do their best to ensure they are balancing customer needs while keeping their employee's well being at the forefront - More flexibility than any other call center - Supervisors and Leaders that treat you like a human rather than a number - Company wide bonus potential while still being in control of monthly incentive based on selling

      Cons

      - While there is more flexibility than I have experienced in other call centers, the flexibility is noticeably less than other functions of the business (i.e. taking a personal appointment mid day is likely not feasible without using PTO or sick time). This can certainly make it a bit tough and make you want a job off the phones moreso. - There are some processes and systems missing that you would expect in a call center; this can make some of the day to day frustrating

      avatar
      Simply Business Response
      2y
      Thank you for taking the time to write us a review. It’s wonderful to read that you feel we are striking the balance between customer needs and employee wellbeing. This is super important to us. We’d love for you to reach out to your manager or people partner about the points you’ve raised around personal appointments, processes, and systems. We’re always receptive to improving things and trialing innovative solutions - we’re all ears if you have any great ways to make some of these things easier.
      5.0
      Jan 6, 2024

      Good company

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture is good because US contingency is still relatively small. Good people.

      Cons

      Sometimes scattered goals which require pivoting on a dime. Sometimes unclear who is running what project so there is a lot of re-work that seems unnecessary

      avatar
      Simply Business Response
      2y
      Thank you for taking the time to write us a review. We’re glad that you’re having a good experience of working at Simply Business. As you may have heard, we are shifting to an updated quarterly planning process to ensure that we bring as much clarity as possible to our goals and targets so that SBers can do their best work. If you haven't already chatted with your manager about that new approach, we'd recommend connecting with them and providing any additional feedback to help us continually improve how this works.
      5.0
      Jan 4, 2024

      Hands Down Great

      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      First off, Simply Business has a phenomenal culture. Everyone you get to work with is great and it feels like such a family even though we’re a growing company that’s getting pretty big! Management and executive leadership seem to care about the well-being of everyone. Every day is a unique challenge and the work is fulfilling

      Cons

      No downsides to think of!

      Viewing 64 - 66 of 306 Reviews
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      ReviewsSimply Business reviews

      Glassdoor has 330 Simply Business reviews submitted anonymously by Simply Business employees. Read employee reviews and ratings on Glassdoor to decide if Simply Business is right for you.