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      Simply Business

      Engaged Employer

      Simply Business reviews

      3.6

      57% would recommend to a friend

      (306 total reviews)
      avatar

      David Summers

      78% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Simply Business has an employee rating of 3.6 out of 5 stars, based on 306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Simply Business employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      306 reviews
      3.0
      Jul 29, 2023

      It's not what it used to be - CV19 killed it

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Flexibility - plenty of choice whether to work from home or in the office. Also just introduced 'flexi time' where you can are given 11.5 hrs per quarter to book off as you please. I.e - need to take an hour out here or there and book with just an hour notice. This is great! - Generous benefits package - 25 days annual leave with the option to buy 5 more. Great pension contributions (5%), plus a catalogue of benefits that you can pick n mix from. - Good pay, inline with industry. - Supportive employer - if you need to make adjustments to the way you work or need equipment to do your job

      Cons

      - Very much 'face that fits' with career progression. Plenty of development time but very little opportunity to progress. No loyalty over internal candidates sometimes. - The culture being the main thing keeping me working here for so many years died with CV19 and management are doing too little too late to reignite this. - The company has gone from being a knowledgeable insurance consultancy business to a generic call centre - it's purely a numbers game. Quality of work and knowledge of products doesn't matter. - In a day to day role, employees are just a resource, not an asset. - Micro-management at it's finest. You are told exactly what time you can take a break, what time to be on the phone, what time do to admin work - I get this due to resourcing on the phones. But to start getting funny when some is a minute late here or there, regardless if they constantly turn up to work early or stay late is a bit much. It's give and take. Worse still, you are targeted for how many tasks you complete in an hour (numbers game), rather than what value your work brings to the business.

      avatar
      Simply Business Response
      2y
      Thank you for taking the time to write this review. Your personal insight, given your time working with us, is really appreciated – and we’re really pleased that you’ve found us to be both flexible and supportive, and that the benefits on offer are generous. Promotions at SB are based on strong continuous improvement, business need, and a more senior role being available that you can apply for. Through self reflection conversations and regular developmental catch ups, we hope to help you make the most out of your time here. Quality of work and our customer service provision is a core part of our performance frameworks, however, if you feel that this is not the case, please reach out to your manager or the people team as we are always open to feedback. Finally, our culture remains pivotal to our success and we work hard to ensure that we provide a strong employee experience. Everyone plays a part in creating our culture and we are always open to how to make these areas better - please reach out if you wish to discuss further.
      4.0
      Jul 28, 2023

      Great place to work

      Insurance sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive base salary Great people Lots of opportunity for progression B-Corp

      Cons

      Very target driven but no commission

      avatar
      Simply Business Response
      2y
      Thank you for taking the time to write us a review. We're happy to read you feel your salary is competitive, you have lots of opportunity for progression, and that you’re working with great people. We also think that our B Corp certification is brilliant! We hope you’d agree that we pay a competitive base salary, and do offer different bonus schemes depending on your role within the contact centre. We’d encourage you to pick up the conversation with your manager or the People Team if you’d like to chat through further. Thanks again for taking the time to share your thoughts.
      5.0
      Jul 19, 2023

      Good Place to work

      Inbound customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management are very supportive, interview was straightforward. Provide thorough training. Colleagues very helpful.

      Cons

      For remote workers having to travel to Northampton on a regular basis.

      avatar
      Simply Business Response
      2y
      Thank you for taking the time to write us a review. We're happy to see that you had a great experience working with us and that you highlighted the management team, your colleagues, and our training as some of your highlights. We recognise that our culture and community is one of our strongest assets – and we believe that this is best fostered by our people coming together regularly in person. We have made adjustments for our remote colleagues but if this is causing concern then we always encourage a discussion with your manager.
      Viewing 118 - 120 of 306 Reviews
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      ReviewsSimply Business reviews

      Glassdoor has 330 Simply Business reviews submitted anonymously by Simply Business employees. Read employee reviews and ratings on Glassdoor to decide if Simply Business is right for you.