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      Simply Business

      Engaged Employer

      Simply Business reviews

      3.6

      57% would recommend to a friend

      (306 total reviews)
      avatar

      David Summers

      78% approve of CEO

      56% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.4

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.3

      Culture & values

      3.1

      Senior management

      3.0

      Career opportunities

      Simply Business has an employee rating of 3.6 out of 5 stars, based on 306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Simply Business employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      306 reviews
      3.0
      Jul 29, 2023

      It's not what it used to be - CV19 killed it

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Flexibility - plenty of choice whether to work from home or in the office. Also just introduced 'flexi time' where you can are given 11.5 hrs per quarter to book off as you please. I.e - need to take an hour out here or there and book with just an hour notice. This is great! - Generous benefits package - 25 days annual leave with the option to buy 5 more. Great pension contributions (5%), plus a catalogue of benefits that you can pick n mix from. - Good pay, inline with industry. - Supportive employer - if you need to make adjustments to the way you work or need equipment to do your job

      Cons

      - Very much 'face that fits' with career progression. Plenty of development time but very little opportunity to progress. No loyalty over internal candidates sometimes. - The culture being the main thing keeping me working here for so many years died with CV19 and management are doing too little too late to reignite this. - The company has gone from being a knowledgeable insurance consultancy business to a generic call centre - it's purely a numbers game. Quality of work and knowledge of products doesn't matter. - In a day to day role, employees are just a resource, not an asset. - Micro-management at it's finest. You are told exactly what time you can take a break, what time to be on the phone, what time do to admin work - I get this due to resourcing on the phones. But to start getting funny when some is a minute late here or there, regardless if they constantly turn up to work early or stay late is a bit much. It's give and take. Worse still, you are targeted for how many tasks you complete in an hour (numbers game), rather than what value your work brings to the business.

      avatar
      Simply Business Response
      2y
      Thank you for taking the time to write this review. Your personal insight, given your time working with us, is really appreciated – and we’re really pleased that you’ve found us to be both flexible and supportive, and that the benefits on offer are generous. Promotions at SB are based on strong continuous improvement, business need, and a more senior role being available that you can apply for. Through self reflection conversations and regular developmental catch ups, we hope to help you make the most out of your time here. Quality of work and our customer service provision is a core part of our performance frameworks, however, if you feel that this is not the case, please reach out to your manager or the people team as we are always open to feedback. Finally, our culture remains pivotal to our success and we work hard to ensure that we provide a strong employee experience. Everyone plays a part in creating our culture and we are always open to how to make these areas better - please reach out if you wish to discuss further.
      3.0
      Jun 8, 2023

      Could be great but unwilling to change

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Some great colleagues who really care about each other. -Benefits and bonus are comprehensive

      Cons

      -The company culture was diffused. There was no clear sense of direction or purpose, and employees were often doubling up on projects that others were working on. -There was a lack of collaboration. Employees were often working in silos, and there was little communication or cooperation between teams. This made it difficult to get things done, and it led to a lot of wasted time and resources. -The middle manager was toxic and bullying. This person was known for their aggressive behaviour, and they would often belittle and humiliate employees in front of others. This created a very negative and hostile work environment. The HR team was aware of the toxic manager's behaviour, but they did nothing to address it. This made employees feel like they were not being supported, and it made the situation even worse.

      avatar
      Simply Business Response
      3y
      Thank you for taking the time to review your time working at Simply Business. We were glad you enjoyed working with some caring colleagues, and that the benefits and bonus was something that enhanced your experience of being part of the team. We really appreciate your insights into the silos and how it impacted getting things done. We currently have a working group focused on this as this has been picked up through our real talk channels. Your feedback will further help with this work, and we are hoping the work they are doing will be rolled out soon to help smooth this out for everyone. It is not good to hear about your experience of middle management and we have a zero tolerance for any bullying behaviours. We would be really grateful if you could get in contact with us via peopleops@simplybusiness.co.uk so we can learn more about your personal experience and work with you to resolve this matter.
      5.0
      May 16, 2023

      Amazing company

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, amazing scalable product, good perks and office environment.

      Cons

      I can't really think of any.

      avatar
      Simply Business Response
      3y
      Thank you for taking the time to post your review. We are very glad to hear that you are enjoying the environment and your time at Simply Business!
      Viewing 145 - 147 of 306 Reviews
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      ReviewsSimply Business reviews

      Glassdoor has 330 Simply Business reviews submitted anonymously by Simply Business employees. Read employee reviews and ratings on Glassdoor to decide if Simply Business is right for you.