Everybody that works/worked here would know exactly what im saying is 100% true. Downtown RSA’S (rental sales agent) do a lot of more responsibilities compared to RSA’s at an airport branch. Downtown agents do everything from checking in cars (mileage, damage upon return, gas), ordering an oil change, sending back vehicles to be defleeted, fleet planning (ability to accommodate all the cars available based on bookings), cleaning the office, throwing the garbage, and on an average of cleaning/washing cars 2 a week because your branch is understaffed. All this work compared to an RSA at an airport location SAME PAY. As a sales agent you obviously have to be hitting your goals, COMMISSION, PAY OUT. Money that you “would make” after an extensive TRAINING. If you don’t meet your numbers, you get reminded CONSTANTLY and aggressively of how you’re messing up. Management will sit down and talk to you every month for your “goal setting”. In between those “goal settings” they will remind you that if you’re not hitting your numbers, they would say that “WE JUST WANT YOU TO MAXIMIZE YOUR COMMISSION CHECK.” It would get annoying. You get reminded EVERY SINGLE TIME. Management wanted you to be annoyed so bad believing it would motivate you to do better but it don’t. You make these employees feel RESENTFUL about their jobs and it’s SICKENING. THEIR APPROACH TO reprimanding employees of not doing a great job in sales is way too aggressive. They’re too desperate for commission we make at the counter when the maximum payout we can get is only 40%! The rest goes to the management and the company. Working here feels like a big hammer hitting your head everyday. Also, your schedule is always crappy if you don’t hit your numbers right.
