Smashburger reviews

3.0

38% would recommend to a friend

(827 total reviews)

Jim Sullivan

13% approve of CEO

25% positive business outlook

Smashburger has an employee rating of 3.0 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

827 reviews
2.0
Jul 10, 2012

Not Satisfied

Recommend
CEO approval
Business Outlook

Pros

Met some nice people through working with them ONE manager out of 4 actually cared about the employees and put them first

Cons

Sloppy business. I worked there from January-May and in that short amount of time i had 4 different managers. Also, we went from 16 front of the house coworkers to 6. Everyone quit because they hated it so much. The shifts are very long. Most days I would work atleast 6 hours, often more with one 30-minute break. Many of my co-workers were not getting paid the full amount, i.e. the back kitchen staff was to be making $9.75/hour and most of them were only making $9.00. Also, they jipped you of hours all of the time. If you came in to cover someone elses shift, they very often didn't put that on your time sheet. I had to COUNT my hours every single week to make sure that I was getting paid the correct amount. When I noticed that I was not making the correct amount of money, (was supposed to be getting paid 8.50/hour. My check said 8.25), it took them THREE WEEKS to fix it. And no, I did not get any of the money i was owed from that mistake back. Also, we were often running behind on orders (20-30 min) every night because my managers refused to staff enough people, even though they knew that we would be busy. They told me repeatedly that this was because of upper-management. They did not want to put extra people on shift because it would cost them extra money. And there is absolutely no way you can get a raise, or get any benefits.

1.0
Jun 6, 2012

smashburger life...

Recommend
CEO approval
Business Outlook

Pros

The company is growing absurdly fast with new locations every month. so plenty of room to advance... if you want to...

Cons

Horrible work/life balance... they will work you as hard as they can as much as they can. with no thought for your personal life in the least. the hourly pay as a cook starts at $9.00 h/r which for the amount of work they require is no where near enough. Raises are almost unheard of and require the district managers approval. The management is required to be scheduled for 50 hours a week. this goes one of two ways. they either work about 60-70 hours a week or they leave early every day and end up working around 30-40 hours a week. There are no benefits despite how long you work there unless you end up as management, and no paid time off. Promotions and hours are handed out to the managements friends and not who deserves it In summary this is a soul sucking life destroying heartless company which treats it's company like they are dirt beneath their shoes.

2.0
Oct 4, 2011
Recommend
CEO approval
Business Outlook

Pros

Great food. Great idea. Awesome atmosphere especially for the young.

Cons

Managers are hourly with a 50 hour work week. Company has no idea about its identity relying on its managers to do the extra work. Company requirements demand a manger to be on the premises far longer than the 50 hours allowed forcing most all managers to work off the clock. Horrible quality of life. Very cheap. No paid holidays. Vacation is paid as 40 hours instead of 50 due to a back door law SmashBurger takes advantage of. Managers in this concept cook more than manage. No time to build sales.

Viewing 823 - 825 of 827 Reviews

Glassdoor has 852 Smashburger reviews submitted anonymously by Smashburger employees. Read employee reviews and ratings on Glassdoor to decide if Smashburger is right for you.