Pros
All the pros we used to have are gone now. No more unlimited PTO, no more unpaid time...getting sick has to be scheduled, apparently. No more salaried paychecks. Everything that used to make this place feel like a good choice have been stripped away by greed under a facade of "diversity" and customer care.
Cons
I've never worked for a company with time bathroom breaks. Employees who actually do good work are never considered for promotions. Those are for people who schmooze with managers over beer. Warnings last for six months. That's right. 6. For half a year, you get your nose rubbed into whatever minor infraction you committed, usually regarding QA scores which unfairly target inbounders, even though there's less of us than there are outbounders. Nothing makes sense and nothing is fair. Inbounders do the most work and get least amount of praise for it. The level of favoritism is astounding and infuriating all at once. Second interviews are given to people who don't even want to go further, yet deserving candidates are told they did well but the position is going to a mediocre employee. Also, we work holidays where most people are not even in the building. MLK day we work. The day after Christmas we work. When there are subzero temperatures in Chicago, we're still encouraged to come in. An email sent out to us regarding the brutal weather even pretty much said they value customers and carriers more than their hard-working CSS employees, who, if all left the office for just a few hours and left them to handle calls, would probably break down and cry in a fit of frustration and confusion. The trainer isn't actually a trainer, she's just there to kill trees and read off of Powerpoint slides. In these trainings, we're treated like children instead of grown adults. Spanish speakers are treated the absolute worst and I would advise anyone who speaks Spanish who still wants to work here after reading this to not mention it to them. You won't even be able to go for other positions because they have so few speakers as it is. The only "diversity" in this company can be found in CSS, or the "bottom-feeders" as someone in upper management once referred to us. That's your thanks for working here. QA is ridiculous and anxiety-inducing, and even if they made a mistake, if you appeal it, someone else who was also unfairly appointed to her role can deny it and leave you with a low call score. There is no reason why I literally feel sick to my stomach when approaching another QA score. These scores essentially dictate whether or not you will have a job with Snapsheet in the near future. God forbid you forget one little thing, in which you basically fail the call, and then your manager will have to give you a stern talking to about "consistency." There are just so many awful things you have to face every day, but we're made to feel like we're important even though we know the truth. No other department has timed pee breaks. No other department has to deal with QA scores. I almost feel like upper management is punishing us for working here. Why on earth would they want to treat us like robots without bladders, I'm not sure. But it definitely has pushed me into looking for new jobs. Fake reviews will be posted to make it seem like this company is worth it, but it isn't. Notice how the more positive reviews are at the top? Keep reading.
